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Discussion Starter #1
Took the car in for the following under CPO warranty. 37k miles

- heater not working on any setting for 30 mins after driving 20 miles ( would not warm car or defrost windshield on a 38 degree day and had to pull over to wipe the glass off numerous times)

- Bose speaker making loud rattling noise with loud music in one door

- rear console clip broken and it squeaks And rattles like mad to the point I keep it in the hatch so not to listen to it

- 12-15 out of 20 lugnuts caps have fallen off, one fell off the first 30 feet of me driving it

- charge handle was cracked from previous owner (this is the only item replaced)

- Wind buffeting, I know not considered warranty but I've heard there is a customer satisfaction campaign for it... They (gm) said there isn't. I gave them the tsb number and part numbers associated with it and told them about several people that have had it done on cpo and many on normal 3/36. Again.. Zero interest in taking care of it.

Car was dropped off clean as always when I have a vehicle service. Dropped off on Monday, picked up on Friday.

- No rental car offered, I asked daily.
- no reimbursement offered as the cpo warranty states if no loaner available.
- said all other items (other than Charger) are not warranty items and that the heater was blowing hot air on a 80 degree day. Of course it was
- Car was delivered back dirty inside and out
- Car was not charged
- srvc Mgr and writer nearly impossible to reach
- Manager stated since I was not the original owner he could not goodwill the repairs where as if I were, he would have been happy to replace or repair, I found this to be rather tacky.

I contacted GM, they didn't seem too helpful to be honest. They got a hold of the dealer and after back and forth they told me to try another dealer, that is pathetic at best.

So 5 days without a car, no real work performed, no loaner, no compensation and nothing changed.

I was on Vaca so I had time to be without our car, now no time to take to another dealer till July most likely.

On a side note, while waiting for my wife to drive 30 miles to get me ( no volt dealer closer) I asked a salesperson about Volts, they had 2 new ones. I said let's take one for a drive as we are considering another one.. Just not sure new body style or used.

Go to get in the first one... Dead, no battery charge, gas only, second one... Yup same story. Great sales point for them lol. This is why people don't know or care about them when they hear that crap from a salesperson selling a specialty car.

We absolutely love our Volt, but I can tell you we never got treated like this with our Prius and never had a problem with getting things handled.

Making me seriously reconsider getting a second one now if this is the level of service we can expect from GM.

Dave
 

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Wow, that is a bummer and you were for sure not treated well. I wonder how much of this had to do with "you not being local?" Some dealers are absolute scumbags.
 

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I bought a 2012 Volt with CPO when my lease ran out in 2015. Prior to the purchase, I asked the dealer to fix a deep gouge in the rear and supply a second keyfob (they only had one). After the sale, I found that the CD player was broken (it would display an error message and make clicking noises a few minutes after the car started). I have never used the CD player but my local dealer (not where I bought it) replaced the radio under the CPO warranty. (The selling dealer is too far away for me to go there for service.)

IMO you have a valid claim for the heater and the speaker. I don't know what you mean by the rear console clip, so maybe that too. I don't know about the rental reimbursement clause, so maybe that too.

I suspect this is the level of service you can expect from that dealer. Contact another one and get the items addressed. It should take only one day.
 

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Crummy dealer's give crummy service. Good dealers provide good service. The problem is finding a good dealer that's close by.
 

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There's the General I knew and love. Sounds about right.

Mr. Steverino, as always, is correct.

I'd recommend dealing with a local small town dealership. For example, in Minneapolis there is a certain dealer of Chevrolet Products that charges 95 dollars to balance wheels, no rentals even for regular warranty work (Nighmare Silverado and Impala). There is one is Prescott, WI that does it for 35 dollars and did all my CPO work with old world customer service and professionalism, especially, being I had an issue like many here with the charge door and 120v charger that they replaced for free after making a formal policy exemption (I was over millage requirements).

I guess, I'm spoiled too from my days with Toyota. All Toyota dealerships I've even done business with has been top noch, free rentals on GOVERNMENT RECALLS @ 150k millage on my Corolla, etc. I really wish Toyota would make a range extended EV similar to the Volt. The Prime is ok, but man, the II Gen Volt is really so much nicer. I'd say this, for how much the Volt saves us from foreign influence of fossil fuels, let alone my pocketbook, its worth paying out 35 dollars a day perhaps? I feel you tho, not nearly as bad as Chrysler tho, in the 80s.

Keep your stick on the ice bud! I feel your pain.
 

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- heater not working on any setting for 30 mins after driving 20 miles ( would not warm car or defrost windshield on a 38 degree day and had to pull over to wipe the glass off numerous times)
What settings were you using? The system is programmed to be very reluctant to draw on electric power if you are close to the temperature already. I often get annoyed that I have to shift the set temperature point up a few degrees to 'prompt' the system to draw electricity and start heating up.

Just set the temperature all the way up to 'high' and if it doesn't put heat out then, then you have a problem. If you do get heat on 'high' then you probably need to experiment with the settings.

... just remember to use 'max' when you do that test. If you used 'min' then we have identified the problem.....
 

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Discussion Starter #7
Wow, that is a bummer and you were for sure not treated well. I wonder how much of this had to do with "you not being local?" Some dealers are absolute scumbags.
I actually am local!! lol Oklahoma is spread out. I will try another dealer soon hopefully.
 

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There's the General I knew and love. Sounds about right.

Mr. Steverino, as always, is correct.

I'd recommend dealing with a local small town dealership. For example, in Minneapolis there is a certain dealer of Chevrolet Products that charges 95 dollars to balance wheels, no rentals even for regular warranty work (Nighmare Silverado and Impala). There is one is Prescott, WI that does it for 35 dollars and did all my CPO work with old world customer service and professionalism, especially, being I had an issue like many here with the charge door and 120v charger that they replaced for free after making a formal policy exemption (I was over millage requirements).

I guess, I'm spoiled too from my days with Toyota. All Toyota dealerships I've even done business with has been top noch, free rentals on GOVERNMENT RECALLS @ 150k millage on my Corolla, etc. I really wish Toyota would make a range extended EV similar to the Volt. The Prime is ok, but man, the II Gen Volt is really so much nicer. I'd say this, for how much the Volt saves us from foreign influence of fossil fuels, let alone my pocketbook, its worth paying out 35 dollars a day perhaps? I feel you tho, not nearly as bad as Chrysler tho, in the 80s.

Keep your stick on the ice bud! I feel your pain.
this is true....We had exceptional service at Toyota on our Prius Persona.
 

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Discussion Starter #10
What settings were you using? The system is programmed to be very reluctant to draw on electric power if you are close to the temperature already. I often get annoyed that I have to shift the set temperature point up a few degrees to 'prompt' the system to draw electricity and start heating up.

Just set the temperature all the way up to 'high' and if it doesn't put heat out then, then you have a problem. If you do get heat on 'high' then you probably need to experiment with the settings.

... just remember to use 'max' when you do that test. If you used 'min' then we have identified the problem.....
I tried it on high, medium, low, lol...hottest setting possible. every possible way...eco, comfort, fan only. It was 38 degrees outside and the air was cold and the A/C shows to be on....which I find odd but others have said the same. It bothers me that you cannot push the A/C button to make it turn off. Kinda weird in my opinion.
 

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I had a few issues that the dealer "could not duplicate" or find. I contacted a Chevrolet Customer Service Adviser through this forum and she took care of me even when I was ready to live with the car issues or trade it in. Lauren restored my hope in GM, she sent a specialist that quickly told the dealer what to replace and now I'm happy with the car as it is functioning correctly.
 

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I tried it on high, medium, low, lol...hottest setting possible. every possible way...eco, comfort, fan only. It was 38 degrees outside and the air was cold and the A/C shows to be on....which I find odd but others have said the same. It bothers me that you cannot push the A/C button to make it turn off. Kinda weird in my opinion.
I don't know what 'high medium, low' means.

I'd like to see a video of you selecting 'max' and then 'high' [on the temperature gauge], all vents, and then seeing what shows up on the power indicator icons. If it is showing 'on' for heating and the fans are running, and you are still not getting heat through, then that is wrong. But so many permutations on this thing.
 

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Sorry to hear, ultimately ensure all paperwork is read so you know what's including in a CPO...I have no idea what's included in the CPO (I'll share why below) and would have thought there was a better rental provision...

While the leases are never as attractive as CARB states, there are still low priced Volt leases to be had...A cheap lease ensures you're always within the warranty and do not worry about non-scheduled maintenance and apparently being within the bumper to bumper warranty ensures a loaner (many reported stories that GM will reimburse a rental if no loaners are available)...

Steps I would take if I were you, reread the CPO rules, find another dealership and strongly consider leasing in future...
 

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Discussion Starter #15
Sorry to hear, ultimately ensure all paperwork is read so you know what's including in a CPO...I have no idea what's included in the CPO (I'll share why below) and would have thought there was a better rental provision...

While the leases are never as attractive as CARB states, there are still low priced Volt leases to be had...A cheap lease ensures you're always within the warranty and do not worry about non-scheduled maintenance and apparently being within the bumper to bumper warranty ensures a loaner (many reported stories that GM will reimburse a rental if no loaners are available)...

Steps I would take if I were you, reread the CPO rules, find another dealership and strongly consider leasing in future...
No chance in hell I will lease a car ever again. Not a good thing for me and my wife is an accountant and hates them lol
 

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I agree leases can be really bad. I am glad i leased my 2013 volt. sticker for $42,000. i paid $255 a month with 0 down, when it was finished the buyout was 24,700 but volts were selling for 17k. i gave it back and didnt have to deal with that negative equity.
 

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No chance in hell I will lease a car ever again. Not a good thing for me and my wife is an accountant and hates them lol
I'm sure the wife would enjoy going over the exact numbers...I'm not saying all leases are better than purchasing, the highly subsidized leases can be unbelievable...The Volt historically has been a highly depreciating car and GM leaves a lot of money on the hood...Last month folks who qualified for the targeted incentives, folks were getting a $41K ACC equiped Volt for $0 down and under $240/mo...I am currently leasing a MY17 Equinox, $0 driveoff and $129/mo then I received $700 cash card from costco...Two year lease, 23 payments so if we take that $700/23 = $30.43/mo savings or an effective monthly payment of under $100/mo...Was a $26K MSRP, I could have probably purchased it for $20K, or I have the lease, never need to change the brakes or tires, two $20 pepboy oil changes and I'm always under warranty...

I agree leases can be really bad. I am glad i leased my 2013 volt. sticker for $42,000. i paid $255 a month with 0 down, when it was finished the buyout was 24,700 but volts were selling for 17k. i gave it back and didnt have to deal with that negative equity.
You SOMETIMES can negotiate the buyout but here's the thing, upon turn in you had all sorts of options...You could buy another Gen1 at a discount and could see what other offerings (Gen2 Volt, Spark, ELR, Bolt, etc) there are...
 

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Discussion Starter #18
We had previously leased a Prius. Loved the lease price and the car....but when it came time to settle, we were over on miles which we were always worried about....and they wanted to charge us 2x what the lease payment was to buy it, when we purchased they mis-informed us on what it would be like at the end...they won....as usual. No more leases...period.

I cant describe how mad I would be if we leased a Gen 1 at 42k, paid for it for 3 years then come to find out my 24k owed car is worth 15-17k. To turn it in and just give up all that invested money. Wasteful as heck.

Love our Gen 1 and depending on how Lauren and the GM cust serv. team take care of this situation will make a big impact on if we pick up a 2nd Gen 1 like we were planning. They are hands down the best used car deal on the market imho. Unless you have a huge daily commute. The no gas savings for us have been trememdous! We were spending $60/week on 2 vehicles...now we have used 5.2 gallons of gas and are approaching 2000 miles. We drive it whenever we can.

The next one, I will not be so concerned with the CPO warranty. It does not seem to be worth any more than a janky aftermarket warranty. But I could be wrong...they might take care of me and prove me wrong. :)
 

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I don't know what 'high medium, low' means.

I'd like to see a video of you selecting 'max' and then 'high' [on the temperature gauge], all vents, and then seeing what shows up on the power indicator icons. If it is showing 'on' for heating and the fans are running, and you are still not getting heat through, then that is wrong. But so many permutations on this thing.
Maybe it worked after all?

Buffeting can be 'fixed' by just opening the rear windows a little. Was never a problem for me that I'd let a dealer get my car dirty over.

The other stuff are minor. I had broken clips in my boot, they go brittle. Could have used better material.
 
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