Took the car in for the following under CPO warranty. 37k miles
- heater not working on any setting for 30 mins after driving 20 miles ( would not warm car or defrost windshield on a 38 degree day and had to pull over to wipe the glass off numerous times)
- Bose speaker making loud rattling noise with loud music in one door
- rear console clip broken and it squeaks And rattles like mad to the point I keep it in the hatch so not to listen to it
- 12-15 out of 20 lugnuts caps have fallen off, one fell off the first 30 feet of me driving it
- charge handle was cracked from previous owner (this is the only item replaced)
- Wind buffeting, I know not considered warranty but I've heard there is a customer satisfaction campaign for it... They (gm) said there isn't. I gave them the tsb number and part numbers associated with it and told them about several people that have had it done on cpo and many on normal 3/36. Again.. Zero interest in taking care of it.
Car was dropped off clean as always when I have a vehicle service. Dropped off on Monday, picked up on Friday.
- No rental car offered, I asked daily.
- no reimbursement offered as the cpo warranty states if no loaner available.
- said all other items (other than Charger) are not warranty items and that the heater was blowing hot air on a 80 degree day. Of course it was
- Car was delivered back dirty inside and out
- Car was not charged
- srvc Mgr and writer nearly impossible to reach
- Manager stated since I was not the original owner he could not goodwill the repairs where as if I were, he would have been happy to replace or repair, I found this to be rather tacky.
I contacted GM, they didn't seem too helpful to be honest. They got a hold of the dealer and after back and forth they told me to try another dealer, that is pathetic at best.
So 5 days without a car, no real work performed, no loaner, no compensation and nothing changed.
I was on Vaca so I had time to be without our car, now no time to take to another dealer till July most likely.
On a side note, while waiting for my wife to drive 30 miles to get me ( no volt dealer closer) I asked a salesperson about Volts, they had 2 new ones. I said let's take one for a drive as we are considering another one.. Just not sure new body style or used.
Go to get in the first one... Dead, no battery charge, gas only, second one... Yup same story. Great sales point for them lol. This is why people don't know or care about them when they hear that crap from a salesperson selling a specialty car.
We absolutely love our Volt, but I can tell you we never got treated like this with our Prius and never had a problem with getting things handled.
Making me seriously reconsider getting a second one now if this is the level of service we can expect from GM.
Dave
- heater not working on any setting for 30 mins after driving 20 miles ( would not warm car or defrost windshield on a 38 degree day and had to pull over to wipe the glass off numerous times)
- Bose speaker making loud rattling noise with loud music in one door
- rear console clip broken and it squeaks And rattles like mad to the point I keep it in the hatch so not to listen to it
- 12-15 out of 20 lugnuts caps have fallen off, one fell off the first 30 feet of me driving it
- charge handle was cracked from previous owner (this is the only item replaced)
- Wind buffeting, I know not considered warranty but I've heard there is a customer satisfaction campaign for it... They (gm) said there isn't. I gave them the tsb number and part numbers associated with it and told them about several people that have had it done on cpo and many on normal 3/36. Again.. Zero interest in taking care of it.
Car was dropped off clean as always when I have a vehicle service. Dropped off on Monday, picked up on Friday.
- No rental car offered, I asked daily.
- no reimbursement offered as the cpo warranty states if no loaner available.
- said all other items (other than Charger) are not warranty items and that the heater was blowing hot air on a 80 degree day. Of course it was
- Car was delivered back dirty inside and out
- Car was not charged
- srvc Mgr and writer nearly impossible to reach
- Manager stated since I was not the original owner he could not goodwill the repairs where as if I were, he would have been happy to replace or repair, I found this to be rather tacky.
I contacted GM, they didn't seem too helpful to be honest. They got a hold of the dealer and after back and forth they told me to try another dealer, that is pathetic at best.
So 5 days without a car, no real work performed, no loaner, no compensation and nothing changed.
I was on Vaca so I had time to be without our car, now no time to take to another dealer till July most likely.
On a side note, while waiting for my wife to drive 30 miles to get me ( no volt dealer closer) I asked a salesperson about Volts, they had 2 new ones. I said let's take one for a drive as we are considering another one.. Just not sure new body style or used.
Go to get in the first one... Dead, no battery charge, gas only, second one... Yup same story. Great sales point for them lol. This is why people don't know or care about them when they hear that crap from a salesperson selling a specialty car.
We absolutely love our Volt, but I can tell you we never got treated like this with our Prius and never had a problem with getting things handled.
Making me seriously reconsider getting a second one now if this is the level of service we can expect from GM.
Dave
