Have had my 2017 Volt Premiere for one month and while using the Infotainment's Navigation and playing music from my iPhone with Apple car play, the screen went blank and all associated functions stopped working. No radio or backup camera, energy info, navigation, phone etc. The USB ports also went dead, but the DIC display was functional with the message, "audio off". I brought the car into the dealer without an appointment to have the fuse checked. It was normal, so they gave me an appointment for 1/10/2017 to diagnose and repair. Anybody have this problem? I'll post an update.
This happened to me today when I got into my 1 month old 2017 Volt Premier. The center 8" screen was completely blank and never displayed the car's welcome screen. At first I thought that the display had died or as someone suggested there was a blown fuse, however, the display came on when I shifted into reverse to display the backup camera. The display then went blank again when I shifted into drive. While driving I discovered that the volume control under the display did not function along with all the other fixed buttons under the display. Volume paddles on the wheel functioned normally. I then discovered that the voice activation button on the steering wheel also did not function while the mute function button on the wheel did.
As a computer programmer I was pretty sure that this was probably a software problem. My 9 year old daughter (riding in the back) commented that I probably needed to turn my car off and then back on. I joked that yes, I probably need to reboot my car! I also noticed that my Android phone was not connected to the car as I had to use the phone's speaker and microphone to make a call. Bluetooth on the phone showed that the phone was paired, but I couldn't select the "headset" on the phone (which is the car's MyLink system).
At some point while still running without turning the car off I connected my Android phone to the car's USB port to charge the phone and several seconds later the display came on, the display showed that my phone just connected to MyLink and all functionality resumed normally.
My computer debugging skills suggest to me that the Chevy MyLink system was probably "hung" and connecting my phone to the car's USB port caused the MyLink system to begin to function normally.
Of course not knowing where the MyLink software runs in the Volt makes it hard for me to try to guess more about the actual cause of the problem. For example, if MyLink runs on its own dedicated CPU in the car then that CPU could have been hung. However, if MyLink runs as a process on a central computer in the car, then just the MyLink process (or application) was hung.
It is also interesting that the temperature and clock did not display on the central display during this problem. I found that when you turn off the central display (long press the central power button) the temperature and time continue to be displayed on the central display.
My strong suspicion is that the root cause of my problem is software related.