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Discussion Starter · #1 · (Edited)
Have had my 2017 Volt Premiere for one month and while using the Infotainment's Navigation and playing music from my iPhone with Apple car play, the screen went blank and all associated functions stopped working. No radio or backup camera, energy info, navigation, phone etc. The USB ports also went dead, but the DIC display was functional with the message, "audio off". I brought the car into the dealer without an appointment to have the fuse checked. It was normal, so they gave me an appointment for 1/10/2017 to diagnose and repair. Anybody have this problem? I'll post an update.
 

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Sorry to hear about this. I don't remember anything exactly like this but I don't catch or remember every issue that pops up. It's fuse 26 (10A). A couple of people have had their USB and camera go out, pulled the fuse, reinserted it, and everything worked again. Your problem seems more involved.
 

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AUDIO system not working

My screen is on but there no sound coming out of the car. Everything else works except the AUDIO controls. Cannot switch from radio to XM or media. I had my car for a month only, 2017 Volt Premier -Bose system
 

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Have had my 2017 Volt Premiere for one month and while using the Infotainment's Navigation and playing music from my iPhone with Apple car play, the screen went blank and all associated functions stopped working. No radio or backup camera, energy info, navigation, phone etc. The USB ports also went dead, but the DIC display was functional with the message, "audio off". I brought the car into the dealer without an appointment to have the fuse checked. It was normal, so they gave me an appointment for 1/10/2017 to diagnose and repair. Anybody have this problem? I'll post an update.
This happened to me today when I got into my 1 month old 2017 Volt Premier. The center 8" screen was completely blank and never displayed the car's welcome screen. At first I thought that the display had died or as someone suggested there was a blown fuse, however, the display came on when I shifted into reverse to display the backup camera. The display then went blank again when I shifted into drive. While driving I discovered that the volume control under the display did not function along with all the other fixed buttons under the display. Volume paddles on the wheel functioned normally. I then discovered that the voice activation button on the steering wheel also did not function while the mute function button on the wheel did.

As a computer programmer I was pretty sure that this was probably a software problem. My 9 year old daughter (riding in the back) commented that I probably needed to turn my car off and then back on. I joked that yes, I probably need to reboot my car! I also noticed that my Android phone was not connected to the car as I had to use the phone's speaker and microphone to make a call. Bluetooth on the phone showed that the phone was paired, but I couldn't select the "headset" on the phone (which is the car's MyLink system).

At some point while still running without turning the car off I connected my Android phone to the car's USB port to charge the phone and several seconds later the display came on, the display showed that my phone just connected to MyLink and all functionality resumed normally.

My computer debugging skills suggest to me that the Chevy MyLink system was probably "hung" and connecting my phone to the car's USB port caused the MyLink system to begin to function normally.

Of course not knowing where the MyLink software runs in the Volt makes it hard for me to try to guess more about the actual cause of the problem. For example, if MyLink runs on its own dedicated CPU in the car then that CPU could have been hung. However, if MyLink runs as a process on a central computer in the car, then just the MyLink process (or application) was hung.

It is also interesting that the temperature and clock did not display on the central display during this problem. I found that when you turn off the central display (long press the central power button) the temperature and time continue to be displayed on the central display.

My strong suspicion is that the root cause of my problem is software related.
 

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Discussion Starter · #6 ·
My infotainment system and all its functions remained completely dead so I brought it in for service. The car is one month old. After one week of dismantling the car and consulting with GM, the diagnosis was a failed "interface" module. I assume this is something like a super video card. Unfortunately, this part is not available and is on backorder with no ETA. It was explained to me that most of the ones produced go into new cars. As of today I am without my car for 16 days, but I do have a free (gas) loaner. The Illinois lemon law applies to a new car with less than 15000 miles if it cannot be repaired in 30 working days. I hope I don't have to go there.
 

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I have a similar problem. My 6-month old Gen 2 Volt's infotaintment screen also has gone completely dead. (The radio works in my case -- always on, always same station.) But taking the Volt in for repair resulted in an explanation that the part needed for the fix is on back order. Anyone had luck getting this repaired? How long did it take to get the part?
 

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Discussion Starter · #8 ·
Mine has been on back order for 15 business days. Another 15 business days and the Illinois lemon law applies. I'll update either when the Volt is fixed or 30 business days pass, whichever comes first.
 

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Truly sorry to hear your having such an issue. Can you leverage your dealer to pull the part from an inventory model to get you back on the road in your Volt? I doubt that's an option, but ya never know.. maybe put your car together and use it until they have the part from GM to install?

Hope it doesn't damage your confidence in the car itself, GM on the other hand, meh.
 

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Discussion Starter · #10 ·
My Volt infotainment screen is now fixed. It took three weeks for the dealer to obtain the interface module repair part. The dealer told me that GM recalled all the available modules due to a programming error, which was the reason for the delay. Previously I was told that most of the production for the part went into new cars. Who knows? My general feeling is that GM has still not caught up with Japan in reliability.
 

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similar issue - dead center console / infotainment system

The center console / infotainment system in my 2017 Volt has done this intermittently since I purchased the car. The days where it happens, i'll start the car and the center console screen has power (as evidenced by the slight bleed of the backlight) but the screen itself is blank - no rear camera view, no rear oncoming traffic indicators, no audio, no energy statistics, etc. The last time it happened was March 7th, 2017, and the issue continued every time I turned on the Volt until the following Saturday (March 11) when I took it to the dealer's service dept. I recorded a video of the issue as well and played them the video, but since they couldn't reproduce it, they told me they couldn't repair it. They said that all I could do was wait for it to happen _yet_ again and take it to the service dept. immediately. If no one is there, I need to drop it off with a note and _hope_ the next available Volt technician can reproduce it the next day (and if they can't, sorry).

Needless to say, this response has me rather upset.
 

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We've had exactly the same "random blacked screen" incidents. Our radio will work if radio is already on when the infotainment screen goes dead. It happens often. Restarting car doesn't fix it. Service guys claim they've never seen this. Suggested a system reboot and that we not pair our Android phones. Seriously. In addition two of the sensors are out so my adaptive cruise control and park assist don't function. The USB port isn't working. The volt premiere is not even 3months old and I've been to the dealer 10-15 times already. No fix, no answers. Any suggestions
 

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The center console / infotainment system in my 2017 Volt has done this intermittently since I purchased the car. The days where it happens, i'll start the car and the center console screen has power (as evidenced by the slight bleed of the backlight) but the screen itself is blank - no rear camera view, no rear oncoming traffic indicators, no audio, no energy statistics, etc. The last time it happened was March 7th, 2017, and the issue continued every time I turned on the Volt until the following Saturday (March 11) when I took it to the dealer's service dept. I recorded a video of the issue as well and played them the video, but since they couldn't reproduce it, they told me they couldn't repair it. They said that all I could do was wait for it to happen _yet_ again and take it to the service dept. immediately. If no one is there, I need to drop it off with a note and _hope_ the next available Volt technician can reproduce it the next day (and if they can't, sorry).

Needless to say, this response has me rather upset.
What sort of pathetic service is that? Wow....I can't even begin to state how stupid their comments sound.
 

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I had my center screen go blank. However, my audio and USB still worked. I took it to the dealer the next day and they fixed it, along with 2 recall issues in about 2 hours. The description on my copy of the repair order is: Reprogrammed HMI module with SPS programming update.
FWIW, the recall issues were: #17058 - Drive Motor Power Inverter Module Reprogramming
#39750 - Front Camera Freezes

The bottom line is that all of the issues were software fixes.
 

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I had my center screen go blank. However, my audio and USB still worked. I took it to the dealer the next day and they fixed it, along with 2 recall issues in about 2 hours. The description on my copy of the repair order is: Reprogrammed HMI module with SPS programming update.
FWIW, the recall issues were: #17058 - Drive Motor Power Inverter Module Reprogramming
#39750 - Front Camera Freezes

The bottom line is that all of the issues were software fixes.
I mentioned in another similar thread that as soon as I stopped using my corrupted USB drive, the system started to work fine again. Apparently my USB drive was shorting the USB port..
 

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Center Screen Blank / Infotainment Screen Blank
Started my 2017 Volt this morning (1 year old) and noticed I didn’t get the usual greeting chimes, also my center screen was completely blank. Radio was playing my last XM station selected from the day before. Volume knob not working (steering wheel volume paddles do work), control buttons under volume knob not working. Tried turning the car on and off a few times, tried connecting/disconnecting my iPhone as well, neither helped. Read a post here about checking a fuse, will try that next...more to come
 

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Tried removing Fuse 26 (10 amp), fuse looked fine, no change after re-inserting fuse. Going to get the dealer to look at it, will report back on findings
 

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Took the Volt in for service, the Center Screen was diagnosed as defective, it was replaced under the 3 year B2B warranty. Working fine at this point.
 
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