ChargePoint customer service is great. I accidentally ordered an extra card and called them to cancel and they just refunded me but said they'll send the card anyways
Hope they keep it up
Hope they keep it up
ChargePoint customer service
Sat. we took our first road trip in my new 2017 Volt. Drove up to Santa Barbara, about 54 miles one way. Found a charging station in public parking area, a ChargePoint station. The display simply stated $2/session.....nothing else. Plugged in and enjoyed our day.
Later after we got home I received a notification from ChargePoint that the total bill was $4.19 for the charging session. Not bad at all. Except, the station said $2/session. Sent an email to ChargePoint asking about this. The following day (Sunday) I received a response stating the station owner charges $2/session AND for the total electric used, thus $4.19
However, due to the confusion, ChargePoint refunded the entire $4.19 back to my account. I thought this was darn good service and a pleasant surprise.
Later after we got home I received a notification from ChargePoint that the total bill was $4.19 for the charging session. Not bad at all. Except, the station said $2/session. Sent an email to ChargePoint asking about this. The following day (Sunday) I received a response stating the station owner charges $2/session AND for the total electric used, thus $4.19
However, due to the confusion, ChargePoint refunded the entire $4.19 back to my account. I thought this was darn good service and a pleasant surprise.
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