ChargePoint customer service

1118 Views 7 Replies 6 Participants Last post by tony604, Apr 26, 2017

dmatt13

Discussion Starter · Apr 24, 2017

Sat. we took our first road trip in my new 2017 Volt. Drove up to Santa Barbara, about 54 miles one way. Found a charging station in public parking area, a ChargePoint station. The display simply stated $2/session.....nothing else. Plugged in and enjoyed our day.

Later after we got home I received a notification from ChargePoint that the total bill was $4.19 for the charging session. Not bad at all. Except, the station said $2/session. Sent an email to ChargePoint asking about this. The following day (Sunday) I received a response stating the station owner charges $2/session AND for the total electric used, thus $4.19

However, due to the confusion, ChargePoint refunded the entire $4.19 back to my account. I thought this was darn good service and a pleasant surprise.

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Runion

· #2 · Apr 24, 2017

I am always leary of deceptive advertising, in this case, the $2 sign and not the actual full charge.
You made out but others are going to be deceived and pay double and not know it till they get the bill at home.
Perhaps this needs to be regulated, but I hate bringing in any form of government control.

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