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Halfway through January 2015 now... ;)
 

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They did send me another email yesterday, but it tells me absolutely nothing new. I just checked and onstar.ca still says "We will communicate additional details about the hardware upgrade solutions for all of our Canadian customers and dealers by January 2015."

"You may not know it, but the OnStar®¹ service in your 2013 Chevrolet Volt operates on what is commonly known as a 2G CDMA wireless network. Canadian wireless service providers have informed OnStar that they plan to decommission their 2G CDMA network services starting this year.
This means that to continue enjoying the safety, security and peace of mind you've come to count on from OnStar, your vehicle's hardware will need to be upgraded.
For a valuable OnStar customer like you, we've developed a hardware upgrade program² (²May require a one-year, pre-paid OnStar service plan) that will ensure any interruption to your OnStar service is minimal. We will contact you with complete program details as soon as your upgrade becomes available. No action is needed at this time.
Please visit onstar.ca for more information. OnStar is committed to making the upgrade process as convenient as possible.
Sincerely,
The OnStar team
"
 

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The emphasis in red is interesting.
Wonder if everyone will have to buy a year to get an upgrade, or if its only for people with <1 year left on their plan (or expired)...
 

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At least you guys got an email...
Nothing for me yet either.

Wonder if everyone will have to buy a year to get an upgrade, or if its only for people with <1 year left on their plan (or expired)...
As far as I'm concerned the upgrade should be at no charge if you're still within the initial 3 years of service that came with the car. We paid for a car with included OnStar Directions and Connections; the method they choose to deliver that service should be transparent to us.
 

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Nothing for me yet either.


As far as I'm concerned the upgrade should be at no charge if you're still within the initial 3 years of service that came with the car. We paid for a car with included OnStar Directions and Connections; the method they choose to deliver that service should be transparent to us.
Agreed, I have a 3 year service agreement, they should provide it.

As for not receiving emails, I imagine it's geographically based.
IIRC BC was one of the areas shutting down CDMA first, so it looks like BC users above got the message as they need it sooner than the rest.
Southern ON will probably be last.
 

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Anybody with a Volt in Thunder Bay able to report back after New Years Eve?
So basically until I get the updated unit from OnStar my service won't work in part of the country?

They do realize I could *drive* my car to one of these areas right? Just because I live in Southern ON doesn't mean I have to stay there...

Edit: no email for me either.
 

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Got my email today.
 

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Anyone have any updates regarding this?

I talked to my sales associate at the Chevy dealership and he told me that he heard that GM will be upgrading the Onstar systems to LTE for existing Onstar subscribers for free.
 

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Emphasis by me... Apparently the upgrade is free for owners of 2014+ Corvettes, and I suspect that 2014 Volts will be the same. The cost for older Volts remains to be seen... I asked at my dealership yesterday and they have not performed any upgrades yet. Exactly 8 weeks until Telus switches off CDMA in BC/AB

Document ID: 4008887

#15-08-44-001: GM of Canada OnStar® Cellular Communication Upgrade - (Mar 2, 2015)
Subject: GM of Canada OnStar® Cellular Communication Upgrade
Models: 2000-2014 All GM Passenger Car and Light Duty Trucks
Attention: This Bulletin does not apply to vehicles equipped with RPO UEO.

Canadian Upgrade Program Overview

Canadian wireless service providers plan to decommission their 2G Code Division Multiple Access (CDMA) network through 2015. OnStar® currently depends on active and functioning 2G CDMA networks to deliver services. As a result, in order to continue to provide OnStar® services without interruption, Canadian vehicles that do not have OnStar® 3G/4G LTE will need a hardware upgrade.

In order to upgrade their vehicle hardware and continue receiving OnStar® services, a customer will receive a letter from OnStar® with instructions for the upgrade process when the hardware is available for installation on their vehicle. There are different versions of hardware required for vehicles that will be available at different times in early 2015, so it is important that customers first receive the communication from OnStar® to begin the upgrade process.

Software Calibrations that are within the Procedures Below that MUST be Completed before Proceeding with this Bulletin:

2011-2014 Chevrolet Volt and 2014 Cadillac ELR – #PIC5920: Vehicle Will Not Charge And Hybrid Loss Of Isolation With DTC P0AA6

Note: 2011-2014 Chevrolet Volt and 2014 Cadillac ELR — the HPCM2 and BECM Must Be updated with the latest calibrations available on TIS2WEB prior to proceeding with OnStar® cellular communication upgrade. Use the unique labor operation in the #PIC5920.

2011-2012 Chevrolet Volt – #11342E: Customer Satisfaction - Enhancements for Side Impact Pole Performance


2013-2015 Vehicles with radio RPO’s IO3, IO4, IO5, IO6, or (RAO – UA3) (ATS Base Radio) – #PI1238B: No XM on Start-Up when Manually Tuned and/or Using Voice Recognition, No Radio Wake-Up

Note: 2013-2015 Vehicles with radio RPO’s IO3, IO4, IO5, IO6, or (RAO-UA3) (ATS Base Radio) Ensure that the radio has the latest calibration available on TIS2WEB prior to proceeding with the OnStar® cellular communication upgrade. As stated in this PI, the “Audio Soft Version” label should be 000474 or lower before continuing. If version 000477 is already installed, reprogramming is not necessary. DO NOT reprogram. Software corruption may occur. Use the unique labor operation in the #PI1238.


Please Be Sure To Read These Important Guidelines:

The customer must accept OnStar’s “User Terms, Privacy Statement and Software Terms" in order to get the hardware upgrade. The customer can provide their acceptance at www.onstar.ca by logging into their OnStar® account.

After accepting the OnStar® User Terms and Conditions the customer will need to call the OnStar® call center to begin the ordering process. English/French: 1-877-935-8717

Some customers will be required to purchase a 1-year, non-refundable OnStar® Service Plan at the regular retail price (no discounts are available):

1-year OnStar Protection Plan: $249.90 + tax

1-year OnStar Security Plan: $299.90 + tax

1-year OnStar Guidance Plan: $399.90+ tax


The 1-year OnStar® Service Plan is non-refundable or transferable to another person. Upgrades can apply unused subscription months to a new or Certified Pre-Owned OnStar® equipped GM vehicle purchase or lease prior to the expiration date.

Hardware will be ordered and shipped to the customers selected dealer for installation.

Hardware upgrade sets are VIN specific and must be installed on the vehicle that the set was ordered for.

Actual odometer reading must be used on the Repair Order (RO).

Note: DO NOT estimate the odometer reading of the vehicle.

Customers will receive a new Hands-Free Calling number once the new hardware is installed and configured.

Any nametags that were stored in the old system will need to be reset by the subscriber once the new hardware is installed.

Customers are responsible for the charges described in the communication from OnStar® regardless of whether their vehicle is in or out of the New Vehicle Warranty period. In addition, customer should not be charged labor costs. Dealers can charge GM the labor for the upgrade as specified at the end of this bulletin used the listed labor operation.

All GM vehicles built in 2000 and after, and that are equipped with digital hardware, are eligible for an OnStar® hardware upgrade.

Part Ordering Process – Active OnStar® Subscribers

To upgrade their vehicle to an OnStar® 4GLTE (Generation 10) or 3G (Generation 9.4) system, the customer must do the following:

Currently have an active OnStar® service plan.

Have received an upgrade communication letter from OnStar®.

Note: OnStar® will communicate to subscribers when their specific hardware is available. Not all hardware types will be available at the start of the program.

Go to the website www.onstar.ca and sign into their OnStar® Account to accept OnStar’s “User Terms, Privacy Statement and Software Terms”.

Contact OnStar® to initiate the hardware order:

“User Terms, Privacy Statement and Software Terms” must be accepted prior to ordering hardware.

English/French 1-877-935-8717

Purchase a one year (annual) service plan (as required) on the OnStar® website or through the OnStar® Advisor.
 

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Interesting, thanks. Corvettes only come with the standard 6 months of OnStar, so if it's free to all 2014s that seems like a bonus.

For those of us with 3 years included, I certainly hope they're planning to offer the upgrade without the requirement to buy a subscription.
 

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In the US, Verizon 'promises' 2G service until 2021.

The problem is that they are gutting it. And leaving bare service at 2g so they can make the old bandwidth into LTE

I have noticed alot of failed onstar, can't get connection messages in my car, and 'virtual advisor' cannot make connection to your car errors. I live in Boston area.

I am assuming it is just oging to get worse. I think every time we get a faile onstar or virtual advisor call, we need to CALL ONSTAR to report it, so they will see the problem is high here in usa too.

The problem is they are playing with lives as one of the major reasons to have Onstar is in a crash or calling in an emergency. If you cannot make that call reliably or they can't get a notification you were in an accident, what good is the service. It needs to be 100%
 
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