[rmay635703]

As apart of the sale I had the dealer put in writing the in service date of November 2014 GM and dealer still say 3/36 is expired and I have one full year off my drivetrain warranty too.

Volt advisor repeated this garbage. I find this infuriating that I lost a year off the warranty and at the time I had other volt options I would have taken instead knowing this.

Any recourse besides bitching?

 

[Fourdoor]

If you actually have a paper saying the in service date, threaten to get a lawyer. If that doesn't work, actually consult with a lawyer.

Keith

 

[Qinsp]

For new cars, the warranty calendar starts when you sign the papers. The warranty miles starts at the miles on the odo when purchased. Part of the cost of the car is the factory warranty. You are buying 3 years or 36,000 miles of YOUR ownership on new unregistered cars.

However, it is puzzling why GM would back up the dealer. Something is not right, that's not usually what occurs.

Are you SURE the car was bought as a new car? Did it have plates on it?

 

[TSquare]

I bought a new Equinox in November of 2015 with 6 months of the warranty already gone, but the dealer told me up front that it had been put "in service" as a demonstrator in May. So there were no surprises.

 

[Prohidium]

In Canada, a new car warranty is reduced 1 month for each month the vehicle is unsold after the model year expires. A 2013 sold in March of 2014 only has 33 months warranty on it. Typically, these cars are heavily discounted as they are considered a year old even though sold as new.

I had this situation on a Ford that I purchased. I was told up front though that this would be the case. Is it right? Doesn't seem like it is right but it appears that is the case.

 

[llninja]

If you actually have a paper saying the in service date, threaten to get a lawyer. If that doesn't work, actually consult with a lawyer.

Keith

If course if there is nothing wrong with the car, and nothing breaks in this 1 year warranty loss, then no harm no foul. I wouldn't get an attorney until there is a real reason to sue. Suing on principle with no real loss would be a waste of money. But rattling your saber and telling the dealership you've always wanted to own a dealership would be fun.

I had a lot of fun threatening a certain popular recliner furniture company (rhymes with hazy boy) when it took them 6 months to repair a broken recliner, and in the meantime a second recliner in the set broke. For the cost of certified mail, and envelope, and some time spent writing a letter, they jumped through a bunch of hoops to make things right. The certified mail is the only way to prove that the received the letter and making them think that you've consulted an attorney.

So unless you purchased a demo model (which places the car in service) and you think you really have a case, go after them and go after them hard. If you get to the point where you are looking for an attorney, find one that is so mean, even you don't like them. You're looking for a putbull who will make their life miserable.

 

[VoltenRock]

In many states, a dealer misleading on warranty issues as part of a sale could be fraudulent. You might want to check the laws of your state as you could be entitled to compensation from the dealer.

 

[Restlessone]

In Canada, a new car warranty is reduced 1 month for each month the vehicle is unsold after the model year expires. A 2013 sold in March of 2014 only has 33 months warranty on it. Typically, these cars are heavily discounted as they are considered a year old even though sold as new.

I had this situation on a Ford that I purchased. I was told up front though that this would be the case. Is it right? Doesn't seem like it is right but it appears that is the case.

I just bought a 2014 volt with one year left on the warranty. The dealer told me and I have in writing that the warranty is good from the day first in service, in this case Sept 2014 till Sept 2017. I have the full warranty till then, not prorated in any way.

 

[canehdian]

I just bought a 2014 volt with one year left on the warranty. The dealer told me and I have in writing that the warranty is good from the day first in service, in this case Sept 2014 till Sept 2017. I have the full warranty till then, not prorated in any way.

That's different.
What he's describing is if you bought that 2014 brand new (never used) today, it would be minus 22-23 months.
Yours gets the 3 year warranty from original in-service date, which was Sept 2014 for your vehicle.
I've never heard of this before, but if true it effectively means the warranty begins on Jan 1st of the year following MY (i.e. 1-Jan-2015 for a 2014 MY, expiring 31-Dec-2017 regardless of when it was actually put in-service)

 

[Barry]

It really should be a no-brainer that the warranty starts when you buy a new car (in the US anyway). Ask the dealer how they justify their position. Maybe the car was previously titled.

 

[Fourdoor]

My car was a never titled demo car used as a show car, only had 132 miles on the odometer. The warranty was placed in service when it became a show car, but chevy considers it a certified pre-owned... so my OEM warranty plus the CPO warranty is actually longer than just the OEM warranty would have been. And the government considers it a new car since it was never titled, so I am eligible for the income tax credit. If the warranty was already in service, the car should have been heavily discounted and sold as a CPO used car rather than a new car.

Keith

 

[llninja]

My car was a never titled demo car used as a show car, only had 132 miles on the odometer. The warranty was placed in service when it became a show car, but chevy considers it a certified pre-owned... so my OEM warranty plus the CPO warranty is actually longer than just the OEM warranty would have been. And the government considers it a new car since it was never titled, so I am eligible for the income tax credit. If the warranty was already in service, the car should have been heavily discounted and sold as a CPO used car rather than a new car.

Keith

My car had 700+ test drive miles on it, but was sold as new (heavily discounted). I got to 36k miles in 18 months, so I had no chance of hitting the calendar deadline of the warranty. At the 3 year mark, I'm at 62k miles. I'm hoping to get to 200k miles before having to replace the car (and avoid any major repairs - know on wood)