As a technician myself (Dodge) I can see both sides of this.
One the one hand is doing the job right. In a perfect world you are aptly compensated financially and with an abundance of time to do the job comfortably, as a surgeon would be. You read the procedures, perform the task and then check your work. Everything as it was, give it a spit shine, send it on it's way and move on to the next job.
But this is not a perfect world. The manufacturers present unrealistic flat rate times to perform procedures that clearly will take more time than you (the technician) are being paid. So you rush to try to meet the time and not lose money. Then the dealership management, firmly believing more is better, over staffs the shop with technicians, and overbooks the schedule. So you end up with more work than you can possibly do in a day and a hoard of howling service writers looking for their cars to get done first.
And as a plot twist, the service manager, knowing he'll make more money by getting lower paid techs and lube jockeys to do advanced work, will cram as much work through quick lube and the younger techs as possible.
I'm a careful worker, and I've been forced into mistakes myself by not being firm enough with the service writers and fellow techs. Get pulled off a car to work on a waiter, or have a fellow tech distract you while you're in the middle of something can end in an error.
The game is rigged as so, and the deck is stacked against both you, the customer, and the technician trying to make a living providing service.
One the one hand is doing the job right. In a perfect world you are aptly compensated financially and with an abundance of time to do the job comfortably, as a surgeon would be. You read the procedures, perform the task and then check your work. Everything as it was, give it a spit shine, send it on it's way and move on to the next job.
But this is not a perfect world. The manufacturers present unrealistic flat rate times to perform procedures that clearly will take more time than you (the technician) are being paid. So you rush to try to meet the time and not lose money. Then the dealership management, firmly believing more is better, over staffs the shop with technicians, and overbooks the schedule. So you end up with more work than you can possibly do in a day and a hoard of howling service writers looking for their cars to get done first.
And as a plot twist, the service manager, knowing he'll make more money by getting lower paid techs and lube jockeys to do advanced work, will cram as much work through quick lube and the younger techs as possible.
I'm a careful worker, and I've been forced into mistakes myself by not being firm enough with the service writers and fellow techs. Get pulled off a car to work on a waiter, or have a fellow tech distract you while you're in the middle of something can end in an error.
The game is rigged as so, and the deck is stacked against both you, the customer, and the technician trying to make a living providing service.
