Joined
·
109 Posts
I took my '15 Volt in for an alignment after having Cinturato P7s installed. The Firestones tires had developed a very bad worn area (a deeply-worn band around the inside edge) on the passenger-side front tire, and it was clear that alignment was off by a lot. I was concerned that perhaps something in the suspension had broken.
The shop kept the car for 90 minutes, and the Service Manager returned it to me, charged me $150, and told me that there was no printout of the before/after measurements because their printer was broken. She told me that the toe-in was way off and that they had fixed it. I asked her to get me a printout from a different printer, or an emailed printout, since I was concerned about the warranty on the tires and I wanted to be able to prove that the car was aligned when they were installed. She checked with the techs, and then told me that it couldn't be done, and asked me to bring it back in next week so they can put it on the rack and start over from scratch.
I'm kind of irritated by this, because now I have no printout of what the alignment was to begin with and the work is already done. I'd think that once they hooked it up for the initial measurement and determined that the printer wasn't working, they'd let me (the guy 1000 feet away in the waiting room) know that there was a problem.
Here's where I get a bit paranoid. Does their story add up? Does the Hunter alignment machine not allow for saving the alignment data and printing it elsewhere, or at least writing down the numbers on a piece of paper? I'm kind of concerned that they maybe didn't even do the 4-wheel alignment that I paid for, and just changed the toe-in. Yelp tells me that one other customer had a problem with this dealership claiming to have done work that they didn't do. The car feels "better" but I'm not convinced that it's in proper alignment. What do you all think?
I've attached pictures of the tire in question. Pretty bad, and I'm kicking myself for not noticing it, and not rotating the tires earlier.
The shop kept the car for 90 minutes, and the Service Manager returned it to me, charged me $150, and told me that there was no printout of the before/after measurements because their printer was broken. She told me that the toe-in was way off and that they had fixed it. I asked her to get me a printout from a different printer, or an emailed printout, since I was concerned about the warranty on the tires and I wanted to be able to prove that the car was aligned when they were installed. She checked with the techs, and then told me that it couldn't be done, and asked me to bring it back in next week so they can put it on the rack and start over from scratch.
I'm kind of irritated by this, because now I have no printout of what the alignment was to begin with and the work is already done. I'd think that once they hooked it up for the initial measurement and determined that the printer wasn't working, they'd let me (the guy 1000 feet away in the waiting room) know that there was a problem.
Here's where I get a bit paranoid. Does their story add up? Does the Hunter alignment machine not allow for saving the alignment data and printing it elsewhere, or at least writing down the numbers on a piece of paper? I'm kind of concerned that they maybe didn't even do the 4-wheel alignment that I paid for, and just changed the toe-in. Yelp tells me that one other customer had a problem with this dealership claiming to have done work that they didn't do. The car feels "better" but I'm not convinced that it's in proper alignment. What do you all think?
I've attached pictures of the tire in question. Pretty bad, and I'm kicking myself for not noticing it, and not rotating the tires earlier.
Attachments
-
94 KB Views: 349
-
97 KB Views: 278