[acrawley]

I bought a brand-new 2017 Volt Premier near the end of August. Not quite two weeks into owning it, it started having problems, so I took it back to the dealer for repairs. They claimed that my problems were due to assembly issues and defective parts "from the factory", and the car sat at the dealership for over a month while they ordered and waited on delivery of a bunch of different parts. I finally got it back a few days ago with a new steering column and related parts, and the issues seem to be fixed.

Obviously, I'm a bit annoyed that I was without my brand-new car, driving a crappy gas-burning loaner for a month. Especially annoying was when I made my payment for the month of September, during which the car was in my garage for a grand total of about 2 days.

Is there any precedent for having GM cover a month's payment on a car that was out of service for a month due to faulty parts and assembly? This was a purchase, not a lease, financed through GM financial.

 

[firehawk72]

I bought a brand-new 2017 Volt Premier near the end of August. Not quite two weeks into owning it, it started having problems, so I took it back to the dealer for repairs. They claimed that my problems were due to assembly issues and defective parts "from the factory", and the car sat at the dealership for over a month while they ordered and waited on delivery of a bunch of different parts. I finally got it back a few days ago with a new steering column and related parts, and the issues seem to be fixed.

Obviously, I'm a bit annoyed that I was without my brand-new car, driving a crappy gas-burning loaner for a month. Especially annoying was when I made my payment for the month of September, during which the car was in my garage for a grand total of about 2 days.

Is there any precedent for having GM cover a month's payment on a car that was out of service for a month due to faulty parts and assembly? This was a purchase, not a lease, financed through GM financial.

Sorry to hear about this. It sucks, but it happens. But GM did what they were supposed to do. They provided you a car, fixed yours, and all is well. Personally, I don't see much to complain about here other than not getting to enjoy your new car for awhile.

 

[trm2]

I had a similar situation, but it was only 3 weeks. The GM factory rep couldn't make a payment, but I did get an extended warranty out of it. I got the 5 / 100,000 warranty and the paperwork indicates it cost $2,234. No way I would have paid for it, but it was a nice touch for free.

 

[Barry]

I seriously doubt GM will make that payment for you. They did provide you with a car, after all. It may not have been the one you wanted, but it was a reasonable substitute (reasonable to a disinterested person, not necessarily reasonable to you). If you really want to push the matter, you might be able to get someone to agree to let you skip a payment and to tack it on at the end of your term.

 

[turboguy327]

I would pursue lemon laws if your state allows it if they didn't. I'm with you.

 

[Joe67]

Sorry to hear about this. It sucks, but it happens. But GM did what they were supposed to do. They provided you a car, fixed yours, and all is well. Personally, I don't see much to complain about here other than not getting to enjoy your new car for awhile.

I agree.

If it was over one month, simply contact GM financial and ask them. The reply there will be much more helpful than random strangers on the internet.

 

[Joe67]

I would pursue lemon laws if your state allows it if they didn't. I'm with you.

Do you know how Lemon Laws work?

 

[rand49er]

Sorry to hear about this. It sucks, but it happens. But GM did what they were supposed to do. They provided you a car, fixed yours, and all is well. Personally, I don't see much to complain about here other than not getting to enjoy your new car for awhile.

I agree.

If it was over one month, simply contact GM financial and ask them. The reply there will be much more helpful than random strangers on the internet.

Do you know how Lemon Laws work?

^^^ Rational comments.

I would pursue lemon laws if your state allows it if they didn't. I'm with you.

Not so much.

 

[turboguy327]

^^^ Rational comments.



Not so much.

Why is my statement not rational? What makes your reply so intelligent?

 

[turboguy327]

Do you know how Lemon Laws work?

I do. I've gone through it with another junk GM product.

 

[voldar]

Why is my statement not rational? What makes your reply so intelligent?

Because I am sure you had to go more than once to have the same problems fixed, which is not the OP case. So, I think as rand94er, you are not that rational in your advice.

 

[turboguy327]

Because I am sure you had to go more than once to have the same problems fixed, which is not the OP case. So, I think as rand94er, you are not that rational in your advice.

Lemon law is a state thing. Usually it comes down to 2 conditions. Loss of use for a certain amount of days(usually 30) OR a certain number of repair attempts. I qualified through both with my camaro. But you can qualify for lemon law with just 1 of those conditions based on the states laws. Do you guys know how lemon law works? Because I do.

 

[voldar]

Lemon law is a state thing. Usually it comes down to 2 conditions. Loss of use for a certain amount of days(usually 30) OR a certain number of repair attempts. I qualified through both with my camaro. But you can qualify for lemon law with just 1 of those conditions based on the states laws. Do you guys know how lemon law works? Because I do.

I hear you. The problem is that in this case the OP waited for x days not for a solution to his problem but for one shipment with the parts needed to solve the problem of his car. At least this is what I understood from his post. This is why I said invoking Lemon Laws is not an option in my view. But maybe we see things different.

 

[turboguy327]

I hear you. The problem is that in this case the OP waited for x days not for a solution to his problem but for one shipment with the parts needed to solve the problem of his car. At least this is what I understood from his post. This is why I said invoking Lemon Laws is not an option in my view. But maybe we see things different.

If the car is towed in on Monday AM and not given back until Friday evening that counts as 3 days "loss of use" in NY. Doesn't matter if the car was diagnosed Monday afternoon and parts ordered Monday afternoon. He still lost use of the car. If it becomes 30 FULL days loss of use he can invoke lemon law action. He says in the first post the car sat at the dealer for over a month. If it was me, I would pursue lemon law. Either swap it for a different car or get my money back or get my loss of use payments made under the premise we start over again if I loose use of the car for a extended period. I've done all this in NY. I know how it works and that it is possible. You just need to be relentless.

 

[acrawley]

I could make a claim under the WA lemon law's "30 days out of service" clause, but I'd rather not go that route. As long as it's been fixed properly and there are no further issues, I don't feel like I need a new car - I'd just like to be reimbursed for the time.

I do realize that "random strangers on the internet" aren't an infallible source of information, but I figured it was worth checking if there was a well-known process for handling this sort of thing before I called GM. This is the first new car I've ever owned, so everything involved is new and exciting to me : )

 

[Joe67]

I do. I've gone through it with another junk GM product.

This is nothing but unfortunate.

 

[turboguy327]

This is nothing but unfortunate.

? Idk what you mean?

 

[HighlanderICT]

at worst they should reimburse you for the gas you used in the loaner ... presumably one of the reasons you bought a Volt was to minimise or eradicate your gas usage

 

[stdogbert]

I could make a claim under the WA lemon law's "30 days out of service" clause, but I'd rather not go that route. As long as it's been fixed properly and there are no further issues, I don't feel like I need a new car - I'd just like to be reimbursed for the time.

I do realize that "random strangers on the internet" aren't an infallible source of information, but I figured it was worth checking if there was a well-known process for handling this sort of thing before I called GM. This is the first new car I've ever owned, so everything involved is new and exciting to me : )

You'd have to go thru the lemon law process and end up with a settlement of some kind of cash amount if that is what you want. Best advice talk to a lawyer who does lemon law cases. In my state the lawyer only gets paid if they win and its paid for by the manufacturer.

 

[2VoltFamily]

As long as it's been fixed properly and there are no further issues, I don't feel like I need a new car - I'd just like to be reimbursed for the time.

It is part of ownership. You don't get reimbursed for your time. But you do get a loaner vehicle as long as you need it (sometimes you dont have to fill it up with gas, and sometimes it is another Volt), free WiFi at the dealership, coffee, donuts. All in all it could be worse.