The fact that it was charging "when you got home", which also charges the 12V seem to confirm you have an issue with the 12V battery.
If you leave the car outside not on the charger in the cold, that could push a marginal 12V battery to fail.
If it was my car, I would ask to have the 12V battery replaced
If you leave the car outside not on the charger in the cold, that could push a marginal 12V battery to fail.
If it was my car, I would ask to have the 12V battery replaced