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Ally account settlement letter - charged for missing charging cable

2562 Views 7 Replies 5 Participants Last post by  jehrler
I just received my account settlement letter from Ally for my lease return. I was charged $450 for "Equipment - Trunk/Cargo Area - Charging Cable Missing". :mad: I made sure the charger was in there and even took a picture of it. Has anyone else been charged for equipment they returned? If so, how did you resolve it? I called but the department I need to speak to is closed.
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Ally didn't give me any trouble at all when I turned mine in. There was a scratch on the door that was longer than the limit and I was really worried I'd get hit for it. But they didn't charge me for anything. Toyota Financial was good to work with as well - they sent an inspector out a few weeks in advance who produced a detailed report before they left. The tires were marginal, but again no problems. I have a lease with BMW and I'm not expecting any trouble from them - seems they go out of their way to avoid doing things that could lose a customer.
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