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Ally account settlement letter - charged for missing charging cable

2561 Views 7 Replies 5 Participants Last post by  jehrler
I just received my account settlement letter from Ally for my lease return. I was charged $450 for "Equipment - Trunk/Cargo Area - Charging Cable Missing". :mad: I made sure the charger was in there and even took a picture of it. Has anyone else been charged for equipment they returned? If so, how did you resolve it? I called but the department I need to speak to is closed.
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We got our settlement letter and we passed with no extra $$. Should have taken picture of charger. We did have a stone dent on the hood but that seemed to pass. Since we had a 15K lease and 41K miles (we turned in 6 months early) I was concerned about having to pay for tires but they were within spec and passed.

BTW, it was weird that we got a letter a couple weeks ago that talked about selling of the vehicle before they could settle up. Is that normal? Or is that because of the early lease turn in?
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