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Discussion Starter · #1 ·
Hi All,

Is there anyone else with a 2019 Volt with MyLink3 having issues with their built-in LTE hotspot and some devices not being able to connect to it?

My iPhone XS connects sometimes and complains that it cannot connect but then after a few retries it successfully connects.

I bought an Escort Max 360c radar detector specifically to use with my previous Volt's built-in hotspot. It worked fine my 2017 with that car's hotspot, but it just won't get an IP address from the 2019's hotspot. In reading around the 'net, it appears that the Max 360c might have trouble connecting to Android-based hotspots, and the MyLink3 appears to be based on Android so that might be causing the same connectivity issues.

Anyone else having trouble connecting to the MyLink3 built-in hotspot?

TIA!
 

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no trouble here using the hotspot on its trial for 2019.

Did the onstar folks set up the user name and password for you during that horrible initial on-boarding call?

And this is the first time I have seen an actual use case for the car's hotspot.
Its limitations are horrendous.
 

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Discussion Starter · #3 ·
no trouble here using the hotspot on its trial for 2019.

Did the onstar folks set up the user name and password for you during that horrible initial on-boarding call?

And this is the first time I have seen an actual use case for the car's hotspot.
Its limitations are horrendous.
They offered to set it up during the on boarding but I made the changes myself in the car's UI.

BTW, I don't know how true this is, but the OnStar rep /claimed/ that the LTE hotspot in the car uses any company's tower that is close and not just AT&T if I sign up through OnStar whereas adding the car to my AT&T Family Share plan would restrict it to use ONLY AT&T towers. I did a slight bit of verification by connecting my iPhone XS to the hotspot and checking the reported signal strength (haven't yet checked via SpeedTest) and then disconnected and tried again. I can activate the hotspot on my current AT&T Plan to share my mobile data (35+ gb/month) for $10/month or for $20/month direct with OnStar, it's "unlimited." Thus connecting my phone to the car's OnStar hotspot would conserve my AT&T 35gb/month allotment when I'm in the car.

Anyway, the Max 360c is always connected (when I can get it to work again), I usually have my phone connected to the hotspot, and any passengers can use it, too.
 

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Discussion Starter · #4 ·
Anyone else with a 2019 Volt having issues like I originally posted back in 10/2018? My Escort 360C is still the only Wifi-enabled device I have that does NOT connect to the hotspot and it really perplexes me.
 

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Yes, I had similar issues -- I could connect but had no internet access. Escalated this up to tier 3 support, who ultimately resolved the issue by doing a full reprovision. For what it's worth, the tech shared they have had a known problem with the 2019 and an LTE module that involves replacing the hardware.

My symptoms were different from yours, however...
 
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