Sucks but if they don't want to work on it best to move on to the next dealer...
To comment on your lease/owner comment, it's a common misconception that dealerships own leased vehicles...They don't, the lender does...The dealership is the middle man between the lender and "leasor"/buyer...They don't really even have the power to swap vehicles unless the car hasn't yet been registered...
Yet it was a bold question/poor customer service question to ask, clearly they "value" folks who purchase...
To comment on your lease/owner comment, it's a common misconception that dealerships own leased vehicles...They don't, the lender does...The dealership is the middle man between the lender and "leasor"/buyer...They don't really even have the power to swap vehicles unless the car hasn't yet been registered...
Yet it was a bold question/poor customer service question to ask, clearly they "value" folks who purchase...