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2017 Volt stuck on 'initializing, wait to shift' message

1203 Views 9 Replies 7 Participants Last post by  kissnrelease
Hi everyone.
I have a 2017 volt with no previous issues but the 12-volt battery was run down last night because of the emergency lights accidentally being left on for hours. I got a boost and drove home and this morning the car is giving me the 'initializing, wait to shift message' but never lets me shift. The electric motor battery isn't charged up but the car has gas in it. I'm in a remote city where the GM dealer appears to know little about electric cars and also doesn't have a service opening for at least 2 weeks. Does anyone have any insight on what exactly the problem is or a general phone number I can call to talk to a technician and get enough information such that an independent dealer might be able to fix it?
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Here is a pertinent question. How do I put it in neutral to be towed if it won't shift gears? I tried to start it again, and the 12-volt battery died. We boosted the battery again and got the same 'initializing etc' message and then the battery died as soon as the cables were removed.
Thank you sooo much. This is a much better video than the one I saw (where you go in from the side of the center console). But this looks much more similar to my vehicle. And once I get it into neutral and to the dealership they can deal with the battery.
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