[Bullyveldt]

https://recalls.gm.ca/#/?vin=1G1RA6S53HU124986&evar36=eml_monthly_onstar_OVD_ca_en&vels=566135029

Just got this recall in my monthly email today.

"Program Title:

No Start or Loss of Propulsion - Expires 9/30/19

Program Description:

On certain 2017 model year Chevrolet Volt vehicles, the high voltage interlock connector behind the high voltage battery disconnect relay fuse block cover may be susceptible to becoming recessed back into the high voltage battery disconnect relay assembly. This may cause an electrical disconnect which could result in a loss of vehicle propulsion and/or a no start condition. The malfunction indicator lamp may be illuminated and DTC P0A0C – “high voltage system inter-lock circuit low” may be set. A “Shift To Park” message may also be displayed. Additionally, a subset of these vehicles may have a condition in which the 15A fuse in the high voltage battery disconnect relay may prematurely open. The open fuse may prevent the low voltage battery from being charged by the 14v DC power module. If this were to occur, the vehicle will provide warning to the driver and eventually lose electrical power. Once power is drained from the 12 volt battery, the vehicle may lose propulsion and will not start.

Repair Description:

Reprogram the hybrid powertrain control module 2; and if applicable, replace the 15 amp high voltage battery disconnect relay fuse."

 

[BAZINGA]

This past Thursday I had this and two other recall's done.

 

[quirkySquirt]

Can confirm, it shows up on my Volt as well.

 

[N8XWB]

Mine too is part of the recall. Anyone know how long this will take???

 

[quirkySquirt]

Mine too is part of the recall. Anyone know how long this will take???

Haven't had it done yet, but according to BAZINGA's recent post, it seems like a day if it's just reprogramming and if the fuse requires replacing, could also be a day if parts are handy. Otherwise, who knows when it comes to waiting on parts from GM to ship. As I recall reading on this forum somewhere, parts are not allowed to be stockpiled until a work order (forget exact term) is created for the recall upon which GM will ship the parts. I think it had to do with avoiding some dealerships stockpiling too many parts.

 

[Andy00778]

So far it does not impact me, maybe the 2016 is ok

 

[kindofblue]

We just got this notice in the mail today too. I don't get the sense though that the loss of power itself is actually happening much or there would have been buzz about it on this forum.

 

[sosmerc]

Where do I find the production date on my Volt?
My Vin is 1G1RB6S54HU193988

 

[obermd]

Where do I find the production date on my Volt?
My Vin is 1G1RB6S54HU193988

It's on the sticker on the interior edge of the drivers door.

 

[obermd]

Mine has an April 2017 assembly date - no recall showing for it as of a couple of minutes ago.

 

[jcanoe]

We just got this notice in the mail today too. I don't get the sense though that the loss of power itself is actually happening much or there would have been buzz about it on this forum.

I just had that service performed repair work for Recall# 16185 after being notified on the MyChevrolet App. The dealer's service invoice (covered under the Volt's 8 yr/100k mile drive train warranty) stated they replaced a fuse (FP # 24278473)and reprogrammed the hybrid powertrain control module. Separately, the dealer performed repair work for Recall# 17197 - Malfunction indicator lamp, the dealer inspected (fuel system) emissions pipe and installed a protector (FP #: 84308760) on the line. The entire repair took ~ 2 hours including completing a multi-point inspection.

I received the letter about a week too late, after the repair had already been made.

 

[sosmerc]

Thanks very much......I found that sticker. Mine was built Feb 2017. I had thought the production date would be embedded in the Vin #, but couldn't figure it out.

 

[obermd]

I just had that service performed repair work for Recall# 16185 after being notified on the MyChevrolet App. The dealer's service invoice (covered under the Volt's 8 yr/100k mile drive train warranty) stated they replaced a fuse (FP # 24278473)and reprogrammed the hybrid powertrain control module. Separately, the dealer performed repair work for Recall# 17197 - Malfunction indicator lamp, the dealer inspected (fuel system) emissions pipe and installed a protector (FP #: 84308760) on the line. The entire repair took ~ 2 hours including completing a multi-point inspection.

I received the letter about a week too late, after the repair had already been made.

If you had to pay for the repair due to mileage then you can get reimbursed by GM.

 

[El Dobro]

Thanks very much......I found that sticker. Mine was built Feb 2017. I had thought the production date would be embedded in the Vin #, but couldn't figure it out.

The dealer can check your VIN and give you the exact date your car was built and see if you have any open recalls.

 

[glasspilot]

Yah, I got the letter too. My Volt was made June '16. I'm going to put it off a couple months so I can make one visit and have it done along with my freebee oil change and state inspection!

 

[PurplePatient]

We just got this notice in the mail today too. I don't get the sense though that the loss of power itself is actually happening much or there would have been buzz about it on this forum.

Well, for those who are waiting/delaying on this campaign then I would suggest you get it done soon.

Just bought a 2017 Volt about a month ago - I still have temp tags on it. It has less than 900 miles.

Yesterday while coming home on the highway with our Thanksgiving turkey in the trunk the car died on us. Loss of propulsion and had to pull off onto the left side breakdown lane. Thankfully there was a shoulder there.

It's an electric car, so I power cycled it a few times but it still wouldn't work to give me power. Called OnStar and they read out some error codes - who cares at that point, just get me a tow or something. Tow ordered and ETA is 60-70 minutes. This is the middle of a weekend day in the middle of a dense suburb; that just seems like a *long* time to sit on the side of the road.

Tow came over 2 hours after the OnStar call. To say I was upset was an understatement. In that time I called OnStar back 3x and they were not at all helpful.

Towed to closest dealer, 3 miles away. Dealer said they couldn't look at it till Tuesday (this was Saturday) and that they did not have any loaner cars. I called another dealer and asked if this was standard protocol - they said no, they would give me a loaner, suggested that I talk to the service manager and if that doesn't work out figure how to get it to dealer #2.

Dealer #1, Jim McKay Chevrolet in Fairfax, VA, didn't care and was adamant there wasn't any loaner and they couldn't do anything about it.

Debated between calling OnStar back for another tow or calling my insurance company for a free tow (they would likely be faster). The car at this point decided it would run again so I drove it the 9 miles to dealer #2, hoping that it wouldn't die out on me on the way. Made it there with a family member trailing in another car - had to save that turkey.

Dealer #2 looked at it and set me up with a loaner - gave me a choice between the Malibu and the Cruze and I picked the Cruze. They'll call me in a couple of days hopefully with a resolution. I for sure will never go back to Dealer #1.

This is my first GM vehicle. Things like hiring unreliable towing subcontractors and (more importantly) having junky dealerships don't help the GM brand. I think of it much, much less highly than I did 2 days ago.

As an aside, the 1.4T in the Cruze has a nice mid-range punch. It is loud though, but then I've been driving around in an EV.

 

[[email protected]]

Please don't judge all Chevy dealers by your first experience!

I don't know what brands of vehicles you have had before, but I hope you don't judge everyone by your experience at Jim McKay in Fairfax.

A long time ago, I was the "salesman of the year" at a small Chevy dealer on the outskirts of Houston. We had a "small-town" reputation for treating people with respect. We were surrounded by huge dealerships that ran "mouse-houses" -- where they treat people like rats running through a maze. They basically beat people up; showed on a "surface-level" respect, until challenged on something like service!

Curiosity got the best of me, and I noticed that while McKay must have had 30 Chevy Cruise's in inventory, they had only two Volts, and two Bolts. They may not take electrification of vehicles very seriously; there are many Chevy dealers who don't like the idea; they may feel threatened by it. They are geared up to "sell" what people already know, not to "educate" them because a salesman call not only sell 10 conventional vehicles in the time it takes to sell one Volt, they can make a LOT more in commissions! There is not much profit in a Volt, and a LOT of dealership/service equipment and time/expense involved. Many dealers are just hoping electrification will just go away.

We are fortunate in the Dallas/Ft.Worth area. One of the largest Chevy dealers in the U.S., Classic Chevrolet, has a department (separate sales area) that deals just with Volts/Bolts, and will deal with the upcoming 10 or more electrified Chevy models coming in the next few years. But that's 80 miles away from me. Only 30 miles up the road, in Greenville, Tx. is a Chevy-CADILLAC dealer. That makes a huge difference. Many Chevy dealers deal with "the great unwashed" - people with bad credit, bad attitudes, just trying to make it through life. Caddy dealers, like BMW dealers, serve a different clientele. Britain Chevrolet Cadillac has a nice new facility, with several high-dollar CTS-V's and Corvette Z06's on the showroom floor, and many more outside. Lots of $50k trucks too. The treatment customers receive is of a different class than many Chevy dealers. Don't get me wrong, there are some great Chevy-only dealers, and some bad ones that are going to be left behind as technology and consumer attitudes shift in the near future. This is the great dividing line.

Volt/Bolt owners, on the other hand, are more like Pioneers -- and we have to remember that. We have machines where the technology is new and evolving, with lots more to go wrong, and both we and the service departments are learning as we go. We cannot afford to sit back and wait to discover problems, or put them off when we become aware. Collectively, we have to actively work this website and others to be aware of problem BEFORE they happen to us, and go to our Chevy service departments and bring things to their attention. We ARE like Pioneers, and have to shoulder that responsibility. Hope your experience improves. Stick with the dealer that is happy to see you and will work with you -- and buy from them in the future, and recommend them. We all are better served when we spread the word for those that have served us best.

 

[Arcanox]

I'm of a bit of an opposite viewpoint as the previous poster; I still don't think very highly of GM cars due to my very poor initial reliability experience with my 2016, but my local dealer (Don McCue) was really helpful with fixing all the issues. The only delays were due to part delivery delays from the factory, and one instance of all their Volt techs (I believe they only have two) being off for the same weekend one time. So, while I still despise GM's quality control and reliability reputation, their customer service and dealer at least made it a better experience.

 

[[email protected]]

Arcanox, your experiences with the early 2016 models is one of the reasons I waited until Dec 2017 to buy a Volt. I appreciated some of the things you went through, and hoped that a lot of these problems would be resolved on the new model by mid-year 2017. And a lot of them were. I want to thank you for posting what you were going through, and to others on this website. it has been very helpful. I periodically go to the GM website to enter my Volt's VIN number to see if there are any open recalls, and check my emails. Thanks to all.

 

[glasspilot]

The only delays were due to part delivery delays from the factory, and one instance of all their Volt techs (I believe they only have two) being off for the same weekend one time.

That's where I am right now, waiting for parts. How long was your wait?