[tlowe311]

Hello Everyone,

I purchased my 2017 Volt Premier in May 2017 and fell in love it instantly. In June I received a notice that there was a recall program #N172096420 saying Dealership need to reprogram the hybrid powertrain control module 2 if I was noticing any of these issues. ****Certain 2017 model year Chevrolet Volt vehicles, equipped with an automatic transmission (RPO MKV), may exhibit a condition where the driver notices a “Propulsion Power is Reduced” message in the driver information center. This condition is sometimes accompanied by the diagnostic trouble code P0A7F or a significant decrease in actual electric vehicle range. The driver may also notice the engine running at consistently higher power than normal to propel the vehicle and acceleration is slower than expected****

At the time I wasnt having any issues at all and figured I would have it done when I went in for my first service maintenance. Well 2 months later and mileage at 6503 miles, I was driving home and ran out of Electric and went ICE as I did many times. Normally when using HOLD mode or running on ICE, I only noticed a slight sound of the ICE engine on highways or steep hills. But for whatever reason, I got off my exit and came to the stop sign. When I went to pull out using ICE, the motor revved up and was very loud and I was confused what was happening. With every stop I came to, As soon as I pulled out and hit around 11 mph the ICE would kick on causing alot of noise and actual vibration under the floor board on driver side. I made a appointment hoping this recall would solve the issue. I took my Volt into GM dealership today and explained my issues and was told they would do a software update. I got a call a few hours later saying they we finished and I came to pick up my Volt. I asked if they fixed the loud and revving ICE engine sounds on HOLD and I was told by service manager, the technician could find anything wrong with that but still install the software update. I couldn't how the tech could have thought the vibrations and rattleling of the ICE engine at low speed was normal. As I left to go get in my Volt I notice my Center My Link Infocenter was not coming on when I got in. I started the Volt and still nothing, thinking it might be turned off I tried the center knob and nothing. First off I was shocked the technician wouldn't have noticed this not working after the update. They gave me a loaner and i went back to work for the day. I called at the end of the day and asked if they resolved the issue and they told me no and said they have to order a new radio from GM and it would take 3 days. I never got to drive it of the lot to see if the Volt still had the same issues with ICE when driving on HOLD.

My Questions are:

1# Has anyone had these symptoms of ICE engine kicking on loud and causing vibration at take off at very low speeds with the gas pedal barely been pressed down. If so did this propusion recall solve your issues with it.

2# Has anyone out there have a software update kill the radio/MyLink /NAV /BOSE

Something smells fishy and Im wondering whats going on and should I take my Volt to a Dealership has more Volt experience?

Thanks alot, sorry for this long post
Travis
2017 Volt Premier

 

[tlowe311]

Hello Everyone,

I purchased my 2017 Volt Premier in May 2017 and fell in love it instantly. In June I received a notice that there was a recall program #N172096420 saying Dealership need to reprogram the hybrid powertrain control module 2 if I was noticing any of these issues. ****Certain 2017 model year Chevrolet Volt vehicles, equipped with an automatic transmission (RPO MKV), may exhibit a condition where the driver notices a “Propulsion Power is Reduced” message in the driver information center. This condition is sometimes accompanied by the diagnostic trouble code P0A7F or a significant decrease in actual electric vehicle range. The driver may also notice the engine running at consistently higher power than normal to propel the vehicle and acceleration is slower than expected****

At the time I wasnt having any issues at all and figured I would have it done when I went in for my first service maintenance. Well 2 months later and mileage at 6503 miles, I was driving home and ran out of Electric and went ICE as I did many times. Normally when using HOLD mode or running on ICE, I only noticed a slight sound of the ICE engine on highways or steep hills. But for whatever reason, I got off my exit and came to the stop sign. When I went to pull out using ICE, the motor revved up and was very loud and I was confused what was happening. With every stop I came to, As soon as I pulled out and hit around 11 mph the ICE would kick on causing alot of noise and actual vibration under the floor board on driver side. I made a appointment hoping this recall would solve the issue. I took my Volt into GM dealership today and explained my issues and was told they would do a software update. I got a call a few hours later saying they we finished and I came to pick up my Volt. I asked if they fixed the loud and revving ICE engine sounds on HOLD and I was told by service manager, the technician could find anything wrong with that but still install the software update. I couldn't how the tech could have thought the vibrations and rattleling of the ICE engine at low speed was normal. As I left to go get in my Volt I notice my Center My Link Infocenter was not coming on when I got in. I started the Volt and still nothing, thinking it might be turned off I tried the center knob and nothing. First off I was shocked the technician wouldn't have noticed this not working after the update. They gave me a loaner and i went back to work for the day. I called at the end of the day and asked if they resolved the issue and they told me no and said they have to order a new radio from GM and it would take 3 days. I never got to drive it of the lot to see if the Volt still had the same issues with ICE when driving on HOLD.

My Questions are:

1# Has anyone had these symptoms of ICE engine kicking on loud and causing vibration at take off at very low speeds with the gas pedal barely been pressed down. If so did this propusion recall solve your issues with it.

2# Has anyone out there have a software update kill the radio/MyLink /NAV /BOSE

Something smells fishy and Im wondering whats going on and should I take my Volt to a Dealership has more Volt experience?

Thanks alot, sorry for this long post
Travis
2017 Volt Premier

 

[rnumrich]

This may be fully unrelated, but just this afternoon (2 pm PST) I set out in my 1 week old Bolt and experienced a similar issue with the center display not coming on or showing anything when the car started up. Played around for a minute, tried shutting off and walking out of range and then restarting - still nothing. Then a couple minutes later when I was about to give up there then appeared an image on the screen (might have said Bolt EV or something like that), then about 45 sec later the center display returned to normal.

My best guess was a software update was taking place, as I did tweak the settings for automatic updates and I was in the garage in wife range. I know you are talking Volt, but did seem like an odd coincidence. Had a 2013 Volt before this for 5 years, never experienced anything similar.

 

[DonC]

You can check for recalls here: https://my.chevrolet.com/recalls I'm unsure which entity send you the notice but recall notices come from the manufacturer not the dealer.

 

[tlowe311]

DonC,

Thanks for your reply, it came from directly Chevy, and #N172096420 also showed up at https://my.chevrolet.com/recalls when I entered my VIN.

Travis

 

[BAZINGA]

when was your 2017 built, mine was built in June 2016 and is not part of ANY RECALL. In fact my 2017 has operated FLAWLESSLY. I took delivery on Aug 20th 2016 and need to schedule it's first oil change and tire rotation. Knock on wood but my 2017 Volt has been PERFECT and getting better.

 

[obermd]

My 2017 Volt was final assembled in April 2017. Close to 7,000 miles and nary a problem.

 

[tlowe311]

Where would I find the build date. It was shipped to the dealership in April and I bought it on May 1

Thanks,
Travis
2017 Volt Premier /SirenRed

 

[TSquare]

Where would I find the build date. It was shipped to the dealership in April and I bought it on May 1

Thanks,
Travis
2017 Volt Premier /SirenRed

The build date, month/year, is on a sticker on the frame of the driver's door.

 

[tlowe311]

Thanks Alot TSqaure,

I will look, My Volt has been in the shop for the past 4 days, hoping for its return to me today. Driving a 2017 Malibu Courtesy Car since then wishing it was a VOLT.