Summons filed, waiting on the ok....and a court date...
My post #17 may make food for thought for you.Hi guys,
I have taken my Chevy Volt 2017 to Europe and now have the same problem with EGR valve. Is there no OEM part available? Do someone know how long the waiting time is for the GM backorder? I have to import everything from the US, as there is no longer c Chevrolet Service in Europe (Camaro only). It happened at arount 40.000 kilometers/25.000miles.
Thank you for any help and idea
This raises the bigger issue of GM supporting existing Volt owners with parts availability.I was surprised too. Mine failed 500 miles from home in late April and the part could not be found anywhere. I ended up locating one on eBay that was in China. I bought it and had it shipped. It took 6 weeks to get. It solved the problem for now but I can't help wonder how long it'll last since these seem to be failing right and left and there are no more available. I don't know if GM is redesigning them and that's why they're out or if GM doesn't intend to make them available anymore. Crossing my fingers that this one doesn't fail too and render my car useless.
Good luck!currently in the process of filing a Small claim in NJ courts, against Burlington Chevrolet, in the amount of $721.30, plus costs, I will let you know how it goes, success or failure ...
EXACTLY what both GM/OnStar told me.....verbally, and Burlington Chevrolet repeated to me, verbally, and backed up...kind of, by the local Enterprise car rental......wish I'd have recorded all 3 now....Good luck!
Don't be surprised if the dealer makes the argument that they asked GM to reimburse the rental and GM said no (and provides evidence that this happened). If that happens, be prepared to assert that the dealer should have known what would and would not be reimbursed and explained it to you, that they misled you into believing that you would be reimbursed for the entire rental, and that you are out $700 due to these failures on their part.
No that is wrong. Consult your owners manual, look under warranty. It's explicitly covered under emissions warranty. That is total nonsense and it's completely covered. VOLTEC warranty covers anything electrical and emissions related to the powetrain for 8 years. So tell that dealer no way, you aren't paying for anything.Hi, all! I'm hoping someone here might have some brilliant guidance for me. I have the same problem with my 2017 Volt with 25,000 miles on it...EGR valve is problematic, dealership is replacing it, $1000+ repair. (Happened halfway through a 14 hour road trip...I'm in a rental now, car was repaired today, it's 250 miles away). My dilemma...the dealership ran the codes and tells me this repair is only covered under the 3-year bumper-to-bumper warranty (which is, of course, expired)...not the 100,000 miles Voltec warranty. I just got off with GM's text support, who came back with the same response. But I see here on the forum that others have had it covered under the 100,000. Not sure what to do next...but I figured if anyone might be able to guide me, it would be the people who have already walked (errrr...driven?) this road!
Voltec warranty does not cover emissions issues. From the Voltec section of the warranty manual for my 2018 Volt:No that is wrong. Consult your owners manual, look under warranty. It's explicitly covered under emissions warranty. That is total nonsense and it's completely covered. VOLTEC warranty covers anything electrical and emissions related to the powetrain for 8 years. So tell that dealer no way, you aren't paying for anything.
If all else fails, call your Volt Advisor via the MyChevrolet app and get help. They will clear it up, trust me. Hahaha!
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Woohoo!! Yes, Virginia, there IS and Santa Claus! Glad to hear of your (impending) good luck. Who is your Chevy dealer? I may want to use him! They are a bit of all right!I wouldn't be able to tell you about cleaning it...but, IMO, if you have the ability and skill to remove and clean, I'd go for it! Me, I'm a technological dumfkopf (sp), so it would be wayyy beyond me.
I WILL say, in updating my own situation, that the dealers and all the Volt Advisors through the My Chevy app and on the phone all were unable to find any way to say this was covered. We had to pay out of pocket $1000+. And that appeared to be the end of it...
...until a week ago, when we visited my local Chevy dealer and the service rep we always deal with there. He spent some time with their own warranty specialists and found that the code most dealers would enter for this would NOT lead to it being covered...but that there was also a more hard-to-find, esoteric code that WOULD place the repair under the powertrain warranty. He tells us that we SHOULD have it covered...and has put in the paperwork to get us reimbursed for the cost of the repair. If that does indeed happen, I'll post an update here on the forum as well as give the specifics on what code he needed to use to get this covered. Stay tuned....!
We use Bomnin Chevy, in Miami/Kendall, FL.Woohoo!! Yes, Virginia, there IS and Santa Claus! Glad to hear of your (impending) good luck. Who is your Chevy dealer? I may want to use him! They are a bit of all right!