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Discussion Starter · #21 ·
Summons filed, waiting on the ok....and a court date...
 

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Hi guys,
I have taken my Chevy Volt 2017 to Europe and now have the same problem with EGR valve. Is there no OEM part available? Do someone know how long the waiting time is for the GM backorder? I have to import everything from the US, as there is no longer c Chevrolet Service in Europe (Camaro only). It happened at arount 40.000 kilometers/25.000miles.
Thank you for any help and idea
Thomas
 

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PS: Is there a technical solution, how to fool the car while waiting for the EGR valve? I get always the fuse blown, when I have to drive with the Range Extender.
 

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Hi guys,
I have taken my Chevy Volt 2017 to Europe and now have the same problem with EGR valve. Is there no OEM part available? Do someone know how long the waiting time is for the GM backorder? I have to import everything from the US, as there is no longer c Chevrolet Service in Europe (Camaro only). It happened at arount 40.000 kilometers/25.000miles.
Thank you for any help and idea
Thomas
My post #17 may make food for thought for you.
 

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I was surprised too. Mine failed 500 miles from home in late April and the part could not be found anywhere. I ended up locating one on eBay that was in China. I bought it and had it shipped. It took 6 weeks to get. It solved the problem for now but I can't help wonder how long it'll last since these seem to be failing right and left and there are no more available. I don't know if GM is redesigning them and that's why they're out or if GM doesn't intend to make them available anymore. Crossing my fingers that this one doesn't fail too and render my car useless.
This raises the bigger issue of GM supporting existing Volt owners with parts availability.
If you can buy one on eBay but the dealer has trouble sourcing one, that raises my concern about GM’s commitment to existing owners in terms of parts.. Supply chains have to be actively maintained or they quickly wither. Given how few Volts were sold from 2010 to 2019, GM would have to commit to continued purchases from parts suppliers despite low sales volume. The company does not have a good track record of supporting legacy vehicles once they kill them
 

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Discussion Starter · #26 ·
Well, Burlington county court have cashed my cheque, now we wait and see.....not holding my breath on this, but minus $700 plus, for a perfectly acceptable and legal warranty claim, leaves a NASTY taste in the mouth, when it comes time to decide.....Ford/Tesla/Hyundai/VW or GM for my next , and future electric vehicles. :( , So sad, as I DO love the Volt, as do most people who drive/ride in her......if only VW/Ford etc had made the Volt, INSTEAD of GM !!!
 

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Discussion Starter · #27 ·
My decision, in part to buy 'American' was coloured by my love for my adopted Country...yes, its NOT perfect,.... far from it, these days, but despite the usual "Go home, stop being an immigrant freeloader" epitaphs, when one complains in the SLIGHTEST about America, >sic... most of my time here has been amazing...and trust me a LEGAL green card immigrant pays DEARLY to remain here, in ( literally) blood, sweat and tears and dosh $$$$, lol...a fact thats not apparent to most of my " Go home" detractors, but once they realize how much one MUST love America...often more than the people who were born here, in order to remain here, they usually reluctantly agree.......So....I wanted my first, yes first American made vehicle, and after much research, and a LOT of "my gawds, but its a CHEVY,??" lol.......I'm proud I bought American. I'm NOT a flag waving lunatic, by any means, but I DO agree with trying to support American jobs and businesses as much as possible..........We will see, maybe GM/Burlington will step up, at the final hour, my faith will be restored, and my next vehicles may well be both American made, and GM, lol !! Proud to be a (non American, Brit) living in the US of A !!! ;) ( don't get me started on Harleys, ok, not my cuppa tea, by a long shot, I'm more than happy with my 40 year old Yamahas.....although, I DO like that Zero motorcycles SR.........180 miles range, 125MPH, 80 minute charge......almost, almost there......I need a GENUINE 225 mile highway range, 40 minute fast charge, and......125MPH will just about cut it, keep trying Zero, you ALMOST have my money, lol !!!)
 

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currently in the process of filing a Small claim in NJ courts, against Burlington Chevrolet, in the amount of $721.30, plus costs, I will let you know how it goes, success or failure ...:):(
Good luck!

Don't be surprised if the dealer makes the argument that they asked GM to reimburse the rental and GM said no (and provides evidence that this happened). If that happens, be prepared to assert that the dealer should have known what would and would not be reimbursed and explained it to you, that they misled you into believing that you would be reimbursed for the entire rental, and that you are out $700 due to these failures on their part.
 

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Discussion Starter · #29 ·
Good luck!

Don't be surprised if the dealer makes the argument that they asked GM to reimburse the rental and GM said no (and provides evidence that this happened). If that happens, be prepared to assert that the dealer should have known what would and would not be reimbursed and explained it to you, that they misled you into believing that you would be reimbursed for the entire rental, and that you are out $700 due to these failures on their part.
EXACTLY what both GM/OnStar told me.....verbally, and Burlington Chevrolet repeated to me, verbally, and backed up...kind of, by the local Enterprise car rental......wish I'd have recorded all 3 now....

I didn't visit Burlington Chevrolet, until some 6? days later, to pick up my repaired Volt, at which point I was given the invoice....first time I saw it, and asked to read what had been fixed ( under warranty).....

I didn't receive an email/voicemail, from Burlington until the following Mon? informing me that my vehicle repair WAS covered under warranty, but that Burlington could only cover the aforementioned vehicle rental costs from the time they physically inspected the Volt ( Mon) ....I was NOT informed of that 'rider' until the phone call/email on the following Mon.....
 

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Again, I say that you are in the right!
 
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Discussion Starter · #31 ·
Again, I say that you are in the right!
Thanks......unfortunately your say so cuts about as much weight as mine, lol, but once again thank you for your support !!!! ;)
 

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Thanks......unfortunately your say so cuts about as much weight as mine, lol, but once again thank you for your support !!!! ;)
Agreed. But, feeling good about one's position counts!
 
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Hi, all! I'm hoping someone here might have some brilliant guidance for me. I have the same problem with my 2017 Volt with 25,000 miles on it...EGR valve is problematic, dealership is replacing it, $1000+ repair. (Happened halfway through a 14 hour road trip...I'm in a rental now, car was repaired today, it's 250 miles away). My dilemma...the dealership ran the codes and tells me this repair is only covered under the 3-year bumper-to-bumper warranty (which is, of course, expired)...not the 100,000 miles Voltec warranty. I just got off with GM's text support, who came back with the same response. But I see here on the forum that others have had it covered under the 100,000. Not sure what to do next...but I figured if anyone might be able to guide me, it would be the people who have already walked (errrr...driven?) this road!

Any guidance? 🙏🏻
 

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Hi, all! I'm hoping someone here might have some brilliant guidance for me. I have the same problem with my 2017 Volt with 25,000 miles on it...EGR valve is problematic, dealership is replacing it, $1000+ repair. (Happened halfway through a 14 hour road trip...I'm in a rental now, car was repaired today, it's 250 miles away). My dilemma...the dealership ran the codes and tells me this repair is only covered under the 3-year bumper-to-bumper warranty (which is, of course, expired)...not the 100,000 miles Voltec warranty. I just got off with GM's text support, who came back with the same response. But I see here on the forum that others have had it covered under the 100,000. Not sure what to do next...but I figured if anyone might be able to guide me, it would be the people who have already walked (errrr...driven?) this road!

Any guidance?
No that is wrong. Consult your owners manual, look under warranty. It's explicitly covered under emissions warranty. That is total nonsense and it's completely covered. VOLTEC warranty covers anything electrical and emissions related to the powetrain for 8 years. So tell that dealer no way, you aren't paying for anything.

If all else fails, call your Volt Advisor via the MyChevrolet app and get help. They will clear it up, trust me. Hahaha!

Sent from my Pixel 4 XL using Tapatalk
 

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No that is wrong. Consult your owners manual, look under warranty. It's explicitly covered under emissions warranty. That is total nonsense and it's completely covered. VOLTEC warranty covers anything electrical and emissions related to the powetrain for 8 years. So tell that dealer no way, you aren't paying for anything.

If all else fails, call your Volt Advisor via the MyChevrolet app and get help. They will clear it up, trust me. Hahaha!

Sent from my Pixel 4 XL using Tapatalk
Voltec warranty does not cover emissions issues. From the Voltec section of the warranty manual for my 2018 Volt:

172187


The warranty only covers items related to the electric drive system. The EGR is covered by Federal emissions warranty, but the U.S. federal emissions warranty is only 2 yr/24K miles with some specific components covered for 8/80. Unfortunately, the EGR valve is not one of those specific components. The California emissions warranty is a bit longer, 3 yr/50K miles.
 

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So I'm in the process of buying a 2018 with 22k miles. Is this something I need to go ahead and remove and clean before it causes issues? B2B expired two months ago.

sure seems like this would be covered under the 5 year/60k mile powertrain warranty.
 

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I wouldn't be able to tell you about cleaning it...but, IMO, if you have the ability and skill to remove and clean, I'd go for it! Me, I'm a technological dumfkopf (sp), so it would be wayyy beyond me.

I WILL say, in updating my own situation, that the dealers and all the Volt Advisors through the My Chevy app and on the phone all were unable to find any way to say this was covered. We had to pay out of pocket $1000+. And that appeared to be the end of it...

...until a week ago, when we visited my local Chevy dealer and the service rep we always deal with there. He spent some time with their own warranty specialists and found that the code most dealers would enter for this would NOT lead to it being covered...but that there was also a more hard-to-find, esoteric code that WOULD place the repair under the powertrain warranty. He tells us that we SHOULD have it covered...and has put in the paperwork to get us reimbursed for the cost of the repair. If that does indeed happen, I'll post an update here on the forum as well as give the specifics on what code he needed to use to get this covered. Stay tuned....! :)
 

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I wouldn't be able to tell you about cleaning it...but, IMO, if you have the ability and skill to remove and clean, I'd go for it! Me, I'm a technological dumfkopf (sp), so it would be wayyy beyond me.

I WILL say, in updating my own situation, that the dealers and all the Volt Advisors through the My Chevy app and on the phone all were unable to find any way to say this was covered. We had to pay out of pocket $1000+. And that appeared to be the end of it...

...until a week ago, when we visited my local Chevy dealer and the service rep we always deal with there. He spent some time with their own warranty specialists and found that the code most dealers would enter for this would NOT lead to it being covered...but that there was also a more hard-to-find, esoteric code that WOULD place the repair under the powertrain warranty. He tells us that we SHOULD have it covered...and has put in the paperwork to get us reimbursed for the cost of the repair. If that does indeed happen, I'll post an update here on the forum as well as give the specifics on what code he needed to use to get this covered. Stay tuned....! :)
Woohoo!! Yes, Virginia, there IS and Santa Claus! Glad to hear of your (impending) good luck. Who is your Chevy dealer? I may want to use him! They are a bit of all right!
 

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LOL What is it with EGR valves and turnpikes? Mine just died yesterday, control board shorted and popped the fuse taking all kinds of other things with it and my powertrain warranty went out exactly one week before. sigh
 

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Woohoo!! Yes, Virginia, there IS and Santa Claus! Glad to hear of your (impending) good luck. Who is your Chevy dealer? I may want to use him! They are a bit of all right!
We use Bomnin Chevy, in Miami/Kendall, FL.

Full reimbursement check was received...YEE-HAH!!!

For anyone else trying to get this covered, the crew at Bomnin managed to get us the reimbursement because they identified it as "EGR labor operation 4024770, [which is] is listed as a Powertrain covered component for Volt only and EV models."

Cheers!
 
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