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Discussion Starter #1
Re: my previous thread,EGR valve/walk home fuse failure on the NJ Turnpike, heading South, 145? miles from home, 2017, Premier, 27K (11K genny) bunch of error codes, engine overheating, etc etc....

As a result of my Volt needing towed to the closest dealer, Burlington Chevrolet....interestingly...and weirdly the VERY same dealer she was purchased from ( even though I live in NY)! I ended up over $700 out of pocket, due to GM/Enterprise rental policy.

Initially was told to hire a qualifying GM vehicle, from Enterprise, by both Burlington Chevrolet and GM/OnStar.....which I did

Burlington Chevrolet then informed me, three days later...at time of vehicle still in workshop...that they would only pay for 2 or 3 of the eventual 6 days rental, GM pretty much useless at this point, despite informing me that they were working hard to give me an answer.....no answer forthcoming more than 5 weeks since the incident

Burlington were fantastic.... with the diagnosis, replacement EGR valve....can't fault them, on that, and initially GM/OnStar were on point with my diagnosis/tow etc...can't fault them on that, BUT, despite following the advice I received, from both Burlington and GM....to the letter, I found myself out of pocket to the tune of $702.39 for their 'qualifying vehicle rental'.......

Rental vehicle was hired on day of breakdown/diagnosis, and returned the very next day I was informed ( 4:45PM) my Volt was ready to be picked up...in other words I did not keep the vehicle a second longer than I needed to!!

So...be warned, if you are tempted to rent/hire a qualifying vehicle via the agreement? between GM/Enterprise, you could STILL find yourself up that proverbial creek

Here's the kicker....I'm NOT mechanically incompetent....managing to service most of my own vehicles, including things such as drive shaft/cv joint replacements , various other ailments, and keeping my fleet of some......50? motorcycles, in my life, to date on the road.....including my current, three 40 year old Yamahas......an EGR valve I could have sourced, brand new, with gasket for around $205.........I am thinking around an hour, max, for a 'first time replacement' of such, plus maybe $2 for the fuse......

You live and learn......
 

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I am impressed you got your EGR so quickly... I am on a waiting list as are others in US and Canada. You are most fortune. My Volt is an EV only machine now as my Volt stalls over and over again just trying to run. Dealer said I should just drive in EV while I wait. Frustrating to be sure.

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Burlington Chevrolet then informed me, three days later...at time of vehicle still in workshop...that they would only pay for 2 or 3 of the eventual 6 days rental
What was the "logic" they used to deny paying for the other 3 or 4 days?

Did they promise anything in writing about paying for a rental? Does the warranty say anything about it? If so, a firmly worded letter threatening a lawsuit in small claims court might have a clarifying effect.
 

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I'd appreciate it if a member who had their Gen 2 EGR replaced would post the part number of the failed part. It seems like a lot of these are failing and I'm curious what component, exactly, is failing.
 

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Discussion Starter #5
Initially....at the 'site' of the breakdown ( I had a passenger..4 legs) I was told a tow would be called.
Tow company said because of 4 legged passenger/covid19 they could only tow vehicle

OnStar/GM/Burlington told me that they had no loan vehicles available...BUT IF I rented a qualifying GM vehicle from Enterprise AND my problem was covered under warranty ( it was) I would be covered, 100% for the rental costs.

I contacted Enterprise ( same scenario...4 legs passenger/covid19) meant we had to walk 3 miles to Enterprise/
Vehicle was rented/signed for......and off I drove, back to NY.

3 days later > weekend....I was told my vehicle WAS covered under warranty, but both Burlington and subsequently GM told me that the qualifying vehicle rental could ONLY be paid from date of vehicle diagnosis.....3-4 days later, due to

No Volt tech availability
Weekend

MY argument is

I was not informed of this important 'rider'
My vehicle was (correctly) diagnosed by OnStar at time of breakdown...vehicle codes pointed to emissions/EGR valve, and 'walk home fuse' blown

Subsequently vehicle rental was paid for 2? days, by Burlington/GM, I was responsible for the remaining 5 days... (Thursday breakdown/weekend/Monday......Tuesday's diagnosis meant Tues/Wednesday< day I drove back AM to Enterprise.....covered by Burlington/GM.....

IE They would only cover me (qualifying rental) from the day a Volt tech diagnosed my vehicle breakdown was caused by the EGR valve

NOT from the day of my breakdown...caused by the vehicles EGR valve....as initially confirmed to me by both Burlington Chevrolet and GM/OnStar .....

Everything at that point was conducted vis OnStar/Phone conversation.....the only time I was actually present AT Burlington Chevrolet was at time of repaired vehicle pickup, some 5-6 days later < where I inspected vehicle and signed repair invoice ( covered under warranty)

Obviously I signed 'qualifying' rental agreement, for GM vehicle, at time of pickup ( Chevrolet Camaro.....hated it, lol), based on what I was told by OnStar/GM and Burlington Chevrolet....all 3 told me exactly the same thing>

"If a qualifying GM vehicle is rented from Enterprise AND your vehicles breakdown is covered under warranty ( it was) your vehicle rental will be covered in full via the aforementioned 'Enterprise/GM/OnStar qualifying vehicle rental agreement" < verbal)

I fully understood that if my vehicle breakdown was NOT covered under warranty, I would be liable for 100% of the qualifying vehicle rental costs.. ( And I would NOT have a rented a Camaro at almost $100 per day!!)

Seems MORE like a scam to me, between GM/Enterprise...suffice to say, Enterprise might not be my first choice, ever again , whether I am in a Volt or not :(

GM/Chevrolet might not be, either.....I mean, customer service.......does it mean anything, to GM?
 

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I think the dealership is trying to avoid paying for the rental. It was covered under warranty and sat at the dealership from the day of the failure. Where they might have some wiggle room is the fact that you went with one of Enterprise's more expensive options.
 

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Discussion Starter #7
I think the dealership is trying to avoid paying for the rental. It was covered under warranty and sat at the dealership from the day of the failure. Where they might have some wiggle room is the fact that you went with one of Enterprise's more expensive options.
I asked Enterprise for the least expensive option available..

Because of 'covid' they told me they ONLY had the Camaro..........Gods it sucks......doesn't even begin to steer properly until you have it at 75+.....I can see it might be useful in Europe/Germany, but at < 70, it handled like a drunkn duck.....I couldn't WAIT to get back in the Volt......and I LOVE fast bikes, lol, had most of mine round the Mountain mile and all over Europe, but that Camaro was just a noisy mess !! ( sorry all you Camaro owners!!)
 

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I would think that if there were no specific words that stated that the rental coverage would begin with the completed diagnosis, but, only stated that they would cover rentals based on warranted repairs, that you would be covered from the time you brought the car into the dealer to have the repair made. If it were me, I would fight this with dialogue. If that proved ineffective, I would go to small claims court. Anecdotally, I understand that companies are loathe to send their high-salaried lawyers to small claims court. Settling costs less. Good luck.
 

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Well there are rental excesses. Maybe that's the charge? Without seeing the rental agreement and what was signed it's difficult to provide assistance. You have to be so very careful with rental agreements, application of unnecessary insurance and so on. Carefully review the document for any 'out' that you may have. That is your best weapon. But to be honest, the dealer is not at fault here. It is Enterprise. The arguments have to be made to Enterprise.

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Well there are rental excesses. Maybe that's the charge? Without seeing the rental agreement and what was signed it's difficult to provide assistance. You have to be so very careful with rental agreements, application of unnecessary insurance and so on. Carefully review the document for any 'out' that you may have. That is your best weapon. But to be honest, the dealer is not at fault here. It is Enterprise. The arguments have to be made to Enterprise.

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I believe that the reason given was that only the period beginning when the diagnosis was made until repair was completed would be covered. The dealer had the car for three days before looking at it, as I understand it. If the coverage is given for warranty repair without the restriction they are now making, I don't see the legitimacy of not covering the rental for the entire time. The beef should be between the insurer and the slow dealer, in my opinion.
 

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Discussion Starter #11
Thanks for your input think I am going the small claims route, somewhat reluctantly, against the dealer < but not really....

Since purchasing the Volt...from them ( Burlington) I have had no contact with them whatsoever ( I live on L Island) the very reason I went with Burlington initially was their customer service/deals were hard to beat.....they were the very best Chevrolet dealer...out of a BIG pool ( I ventured to NJ/CT/MA and NY....was treated pretty poorly by ALL other dealers except Burlington)..it ALMOST boggles my mind that my first and hopefully only 'major' incident occurred less than 3 miles from their doorstep!!!

Yes, initially in the heat < Aug, real heat and confusion of my vehicles breakdown I was given those conditions verbally......NO mention of rental cover ONLY starting when the dealer actually physically 'diagnosed' my warranty claim....based on THAT 'rider' I may well have considered other options, and likely wouldn't have even rented a vehicle, rather waited it out for someone to come pick me up......heck a 4 start hotel,motel might well have been cheaper, given covid !!
 

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Discussion Starter #12
Ok
currently in the process of filing a Small claim in NJ courts, against Burlington Chevrolet, in the amount of $721.30, plus costs, I will let you know how it goes, success or failure ...:):(
 

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Ok
currently in the process of filing a Small claim in NJ courts, against Burlington Chevrolet, in the amount of $721.30, plus costs, I will let you know how it goes, success or failure ...:):(
I wish you much good luck. You are in the right!
IIRC, you will go first to state your case. Bring as much paperwork as possible to present to the judge (receipts for the toll bridge, etc.). Be respectful at all times (but, I didn't need to say that, did I :cool:). If there is any justice in this world, you will prevail.
Another thought: when you get the judgement against Burlington, you may have to hire the local Sheriff to attach Burlington property as payment, if they ignore you and the judgement.
 

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I am impressed you got your EGR so quickly... I am on a waiting list as are others in US and Canada. You are most fortune. My Volt is an EV only machine now as my Volt stalls over and over again just trying to run. Dealer said I should just drive in EV while I wait. Frustrating to be sure.

Sent from my Pixel 4 XL using Tapatalk
I was surprised too. Mine failed 500 miles from home in late April and the part could not be found anywhere. I ended up locating one on eBay that was in China. I bought it and had it shipped. It took 6 weeks to get. It solved the problem for now but I can't help wonder how long it'll last since these seem to be failing right and left and there are no more available. I don't know if GM is redesigning them and that's why they're out or if GM doesn't intend to make them available anymore. Crossing my fingers that this one doesn't fail too and render my car useless.
 

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Re: my previous thread,EGR valve/walk home fuse failure on the NJ Turnpike, heading South, 145? miles from home, 2017, Premier, 27K (11K genny) bunch of error codes, engine overheating, etc etc....

As a result of my Volt needing towed to the closest dealer, Burlington Chevrolet....interestingly...and weirdly the VERY same dealer she was purchased from ( even though I live in NY)! I ended up over $700 out of pocket, due to GM/Enterprise rental policy.

Initially was told to hire a qualifying GM vehicle, from Enterprise, by both Burlington Chevrolet and GM/OnStar.....which I did

Burlington Chevrolet then informed me, three days later...at time of vehicle still in workshop...that they would only pay for 2 or 3 of the eventual 6 days rental, GM pretty much useless at this point, despite informing me that they were working hard to give me an answer.....no answer forthcoming more than 5 weeks since the incident

Burlington were fantastic.... with the diagnosis, replacement EGR valve....can't fault them, on that, and initially GM/OnStar were on point with my diagnosis/tow etc...can't fault them on that, BUT, despite following the advice I received, from both Burlington and GM....to the letter, I found myself out of pocket to the tune of $702.39 for their 'qualifying vehicle rental'.......

Rental vehicle was hired on day of breakdown/diagnosis, and returned the very next day I was informed ( 4:45PM) my Volt was ready to be picked up...in other words I did not keep the vehicle a second longer than I needed to!!

So...be warned, if you are tempted to rent/hire a qualifying vehicle via the agreement? between GM/Enterprise, you could STILL find yourself up that proverbial creek

Here's the kicker....I'm NOT mechanically incompetent....managing to service most of my own vehicles, including things such as drive shaft/cv joint replacements , various other ailments, and keeping my fleet of some......50? motorcycles, in my life, to date on the road.....including my current, three 40 year old Yamahas......an EGR valve I could have sourced, brand new, with gasket for around $205.........I am thinking around an hour, max, for a 'first time replacement' of such, plus maybe $2 for the fuse......

You live and learn......
I had the same EGR problem with a 2016 Volt. However, gas engine didn't overheat and seemed to run normally even though the fuse had blown and the check engine light was on. It took the dealer (Keyes Chevrolet in Van Nuys, Ca) over a month to get a replacement EGR. During that time I drove the car, mostly on battery but occasionally using the gas engine with no apparent problem.
 

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Discussion Starter #16
Wonder why they are blowing, at such low mileages??
 

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This video might be of interest to those who can't wait for GM to supply a new EGR to be installed by the dealer. It involves disassembly and getting your hands dirty.
 
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Discussion Starter #18
This video might be of interest to those who can't wait for GM to supply a new EGR to be installed by the dealer. It involves disassembly and getting your hands dirty.
This is what kills me.....I KNOW I could have sourced one, at around $205?, I know I could fit one......probably in less than 2 hours.......:(....oh well.....hindsight is a great leveler!!
 

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Cleaning the EGR valve might be a periodic maintenance task for the Gen 2s. I wonder if it is tied into the direct injection design of the engine.
BTW, I didn't mean to give you agita. Apologies.
 
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Discussion Starter #20
I would have gladly cleaned it....at say....30,40,50K genny miles.....mine failed at a lowly 11K, genny miles !!
 
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