Re: my previous thread,EGR valve/walk home fuse failure on the NJ Turnpike, heading South, 145? miles from home, 2017, Premier, 27K (11K genny) bunch of error codes, engine overheating, etc etc....
As a result of my Volt needing towed to the closest dealer, Burlington Chevrolet....interestingly...and weirdly the VERY same dealer she was purchased from ( even though I live in NY)! I ended up over $700 out of pocket, due to GM/Enterprise rental policy.
Initially was told to hire a qualifying GM vehicle, from Enterprise, by both Burlington Chevrolet and GM/OnStar.....which I did
Burlington Chevrolet then informed me, three days later...at time of vehicle still in workshop...that they would only pay for 2 or 3 of the eventual 6 days rental, GM pretty much useless at this point, despite informing me that they were working hard to give me an answer.....no answer forthcoming more than 5 weeks since the incident
Burlington were fantastic.... with the diagnosis, replacement EGR valve....can't fault them, on that, and initially GM/OnStar were on point with my diagnosis/tow etc...can't fault them on that, BUT, despite following the advice I received, from both Burlington and GM....to the letter, I found myself out of pocket to the tune of $702.39 for their 'qualifying vehicle rental'.......
Rental vehicle was hired on day of breakdown/diagnosis, and returned the very next day I was informed ( 4:45PM) my Volt was ready to be picked up...in other words I did not keep the vehicle a second longer than I needed to!!
So...be warned, if you are tempted to rent/hire a qualifying vehicle via the agreement? between GM/Enterprise, you could STILL find yourself up that proverbial creek
Here's the kicker....I'm NOT mechanically incompetent....managing to service most of my own vehicles, including things such as drive shaft/cv joint replacements , various other ailments, and keeping my fleet of some......50? motorcycles, in my life, to date on the road.....including my current, three 40 year old Yamahas......an EGR valve I could have sourced, brand new, with gasket for around $205.........I am thinking around an hour, max, for a 'first time replacement' of such, plus maybe $2 for the fuse......
You live and learn......
As a result of my Volt needing towed to the closest dealer, Burlington Chevrolet....interestingly...and weirdly the VERY same dealer she was purchased from ( even though I live in NY)! I ended up over $700 out of pocket, due to GM/Enterprise rental policy.
Initially was told to hire a qualifying GM vehicle, from Enterprise, by both Burlington Chevrolet and GM/OnStar.....which I did
Burlington Chevrolet then informed me, three days later...at time of vehicle still in workshop...that they would only pay for 2 or 3 of the eventual 6 days rental, GM pretty much useless at this point, despite informing me that they were working hard to give me an answer.....no answer forthcoming more than 5 weeks since the incident
Burlington were fantastic.... with the diagnosis, replacement EGR valve....can't fault them, on that, and initially GM/OnStar were on point with my diagnosis/tow etc...can't fault them on that, BUT, despite following the advice I received, from both Burlington and GM....to the letter, I found myself out of pocket to the tune of $702.39 for their 'qualifying vehicle rental'.......
Rental vehicle was hired on day of breakdown/diagnosis, and returned the very next day I was informed ( 4:45PM) my Volt was ready to be picked up...in other words I did not keep the vehicle a second longer than I needed to!!
So...be warned, if you are tempted to rent/hire a qualifying vehicle via the agreement? between GM/Enterprise, you could STILL find yourself up that proverbial creek
Here's the kicker....I'm NOT mechanically incompetent....managing to service most of my own vehicles, including things such as drive shaft/cv joint replacements , various other ailments, and keeping my fleet of some......50? motorcycles, in my life, to date on the road.....including my current, three 40 year old Yamahas......an EGR valve I could have sourced, brand new, with gasket for around $205.........I am thinking around an hour, max, for a 'first time replacement' of such, plus maybe $2 for the fuse......
You live and learn......