Follow-up - I took the vehicle to AutoNation Chevrolet in Santa Clarita, CA, They kept it over a week before diagnosing the problem; my service advisor told me that the charge port needed to be replaced. Since the car had less than 150k miles and was less than 10 years old, California required the repair to be covered under warranty.
However... I was told the part was on backorder and that it may take a while to obtain.
I waited over two more weeks (coming up on a month at that point) before I finally called the dealership on a Monday and told them to either: 1. fix the car, 2. provide me a loaner or rental or 3. return the car to me unrepaired and I would drive it in mountain mode until the part arrived. I gave them until the end of the week (Friday) to make one of these things happen. To the surprise of absolutely no one, they chose option 3.
When I got the car home, I plugged it in for s**ts and giggles. Lo and behold, it charged right up with no problem at all.
I drove the car as normal with charging for about two more weeks. Then, we had another rainy spell and the car started doing the same thing as before.
I called the dealership and asked for the service manager since my rep had proven to be unreliable in his promises to contact me with updates while they had the car. I left the service manager a voicemail on a weekday.
The next day, 24 hours later, I started looking at GM's corporate website and found a "lemon law" link to their customer relations department. I contacted them, explaining the situation (I needed a warranty repair but was told the part was not available, so what could be done?), and someone from GM got back to me the next day.
He had difficulty getting hold of anyone at the dealership (nobody was returning calls from the main number), so I gave him the direct lines of my service rep and the service department manager.
What do you know, the next day, the service manager called me and told me the charge port was in and when would I like to have the repair done?
I brought the car in the next business day and they had it ready for me later in the day, but too late for me to pick it up, so I got it the next day.
Moral of the story: don't contact a lawyer until you have exhausted all other routes. I went through this with a Ford a few years ago and wound up just selling the car rather than waiting for the class action settlement, which it turns out wouldn't have applied in my case, anyway, despite it obviously being for the same issue. But THAT'S another story for a different forum.
However... I was told the part was on backorder and that it may take a while to obtain.
I waited over two more weeks (coming up on a month at that point) before I finally called the dealership on a Monday and told them to either: 1. fix the car, 2. provide me a loaner or rental or 3. return the car to me unrepaired and I would drive it in mountain mode until the part arrived. I gave them until the end of the week (Friday) to make one of these things happen. To the surprise of absolutely no one, they chose option 3.
When I got the car home, I plugged it in for s**ts and giggles. Lo and behold, it charged right up with no problem at all.
I drove the car as normal with charging for about two more weeks. Then, we had another rainy spell and the car started doing the same thing as before.
I called the dealership and asked for the service manager since my rep had proven to be unreliable in his promises to contact me with updates while they had the car. I left the service manager a voicemail on a weekday.
The next day, 24 hours later, I started looking at GM's corporate website and found a "lemon law" link to their customer relations department. I contacted them, explaining the situation (I needed a warranty repair but was told the part was not available, so what could be done?), and someone from GM got back to me the next day.
He had difficulty getting hold of anyone at the dealership (nobody was returning calls from the main number), so I gave him the direct lines of my service rep and the service department manager.
What do you know, the next day, the service manager called me and told me the charge port was in and when would I like to have the repair done?
I brought the car in the next business day and they had it ready for me later in the day, but too late for me to pick it up, so I got it the next day.
Moral of the story: don't contact a lawyer until you have exhausted all other routes. I went through this with a Ford a few years ago and wound up just selling the car rather than waiting for the class action settlement, which it turns out wouldn't have applied in my case, anyway, despite it obviously being for the same issue. But THAT'S another story for a different forum.
