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2013 warranty booklet

1392 Views 18 Replies 4 Participants Last post by  crackers8199
would any forum members who have a copy of the 2013 warranty booklet be willing to send it to me for a few days/weeks (/months at this rate) so i can battle GM over getting my SVHCS issue covered under warranty? the images i've seen here clearly indicate that the part they're saying isn't covered should in fact be covered under the 15/150 CA emissions warranty, but i (like many) don't have a copy of the warranty booklet, and seemingly by design it's not available for download anywhere online. the only place i've found to order a hard copy is from Helm directly, but they want $20 for the book and $25 to ship it, which is insane considering it'd fit in a flat rate envelope.

if anyone is willing to help me out, i'll gladly send you a label for a flat rate envelope and then also ship it back to you if you desire. i also plan to scan the entire book and finally make it available online for anyone else who is going through this issue right now.

i have the images from this forum but given how this process has gone already, my guess is that GM isn't going to accept those (considering it's clearly stated that this should be covered and yet they're still fighting me on it). they're probably going to want the hard copy.

edit: nevermind on the request, at least for now. i found a copy on ebay for $11 and change shipped...will scan and post the file here once it arrives.
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GM warranty booklets tend to be multi-vehicle coverage, not necessarily Volt specific, so you can locate downloadable warranty booklets for most Volt model years on the chevrolet.com website, but I note the 2013 warranty booklet seems to be missing (they do seem to be available for the 2011, 2012, 2014, and 2015 years, plus Gen 2 years - often simply titled such as "2019 Chevrolet Limited Warranty and Owner Assistance Information"). Here is the one for 2015, which I suspect differs little, if any, from any of the other model years:


Here’s a two page list detailing Federal/California emission component coverage available from the Honda people.


Since your GM New Vehicle Limited Warranty terms have already expired for your 2013 Volt, what you need is the language from the California laws stating the part you need is covered under warranty. Your GM Volt warranty page tells you the title of the PZEV warranty coverage you have. Perhaps you could search the internet for more information from California and the California laws regarding the coverage provided by a warranty with that title. I did locate this Draft warranty requirements for the hybrid battery, dated December 2021:


In another thread you mention the part you need is a Drive Motor Battery Radiator Surge Tank, which sounds like a part more associated with a radiator than with a drive motor. The Volt warranty booklet seems to say radiators are specifically excluded from coverage under the Powertrain or Drive System warranties. Within the California draft warranty document linked above I note on page 5 the passage in section I: "...the vehicle manufacturer shall not be liable under this article for repair or replacement of any replacement part which is not a propulsion-related part or battery..." Perhaps your GM dealer is considering the radiator surge tank you need to be "not a propulsion-related part" of the hybrid battery system.
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GM warranty booklets tend to be multi-vehicle coverage, not necessarily Volt specific, so you can locate downloadable warranty booklets for most Volt model years on the chevrolet.com website, but I note the 2013 warranty booklet seems to be missing
this meshes with what i found on the Helm site, as it listed all 2013 vehicles as covered by the booklet they were selling. still, there's no chance i'm paying them $25 just for shipping on a book that should cost less than $10. as i mentioned, i found a copy on ebay and it should be here early next week. i'll scan the whole thing once it arrives so that everyone has a copy of it online, once and for all.

In another thread you mention the part you need is a Drive Motor Battery Radiator Surge Tank, which sounds like a part more associated with a radiator than with a drive motor. The Volt warranty booklet seems to say radiators are specifically excluded from coverage under the Powertrain or Drive System warranties. Within the California draft warranty document linked above I note on page 5 the passage in section I: "...the vehicle manufacturer shall not be liable under this article for repair or replacement of any replacement part which is not a propulsion-related part or battery..." Perhaps your GM dealer is considering the radiator surge tank you need to be "not a propulsion-related part" of the hybrid battery system.
the specific part that the dealer mentioned as having failed was the sensor. the sensor is specifically listed as covered for 15/150 in CA, based on the images someone had posted here a while back from an actual 2013 warranty booklet.


they are wanting to replace the tank because they say there's no way to replace just the sensor, that it's part of the tank. there is no leak from the radiator, nor the tank itself, or at least there was not when i dropped the car off. i checked underneath it after every drive for the past few months prior to taking it in, there was no fluid leak whatsoever and there was no leak found on the full vehicle inspection that they gave the car prior to the oil change (and prior to "diagnostics" to figure out what was wrong with the high voltage system).

regardless, the document you linked defines "propulsion-related part" on page 1, and it seems pretty clear this qualifies as one:

“Propulsion-related part” means any system, component, or part that is used to refuel or recharge the vehicle, store fuel or energy for the vehicle (excluding the battery), propel the vehicle, or recover or recoup vehicle kinetic energy, including components used to control, manage, or thermally manage such propulsionrelated components. These parts include drive motor(s), inverter(s), converter(s), on-board charging system components, fuel cell stack components, refueling and fuel tank components, fuel cell air and fuel delivery components, regenerative braking system components, and the power electronics, electronic control units, and thermal management systems of such components and systems
the car won't charge without this being fixed, hence this is most certainly a "part that is used to refuel or recharge the vehicle."
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2013 Chevy warranty info attached. I found these on line a few years ago - in this single page jpg format. I probably could combine them into one document but it didn't seem worth the trouble at the time.

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2013 Chevy warranty info attached. I found these on line a few years ago - in this single page jpg format. I probably could combine them into one document but it didn't seem worth the trouble at the time.
thank you. page 30 in the above scans clearly shows both the battery coolant level sensor and the engine coolant temp sensor as being covered for 15 years / 150k miles.
update: just spoke with the dealer via text while i'm waiting to hear back from GM. i flat asked him why the tank needs to be replaced if it's just a sensor failure, he responded that the sensor is part of the tank. i asked specifically which sensor he's referring to that failed, he said it's the coolant temp sensor....which as i mentioned above is clearly listed on page 30 as covered for 15 years / 150k miles. i have him on record now as listing the part that failed, and that part is also listed in the warranty booklet as being covered.

unless i'm missing something, anything from this point forward other than them fixing the issue is just a waste of everyone's time. this should be covered.
another update: replied to the dealer and let him know that i have a copy of the warranty booklet clearly indicating this should be covered. haven't heard back from him since.

spoke with the advisor at GM who is working my case: she also seemed quite surprised that i have the warranty information. she said she did not have access to the booklet herself (seems very strange, but whatever), and requested that i provide the relevant pages from the warranty booklet to her. i've already sent those over to her, via e-mail.

i'm not one for conspiracy theories, but the fact that the 2013 warranty booklet mysteriously isn't available online (even though every other year is), combined with the fact that even the GM employees apparently don't have a copy of it, and that the dealer suddenly stopped responding to me when i told him i had a copy of the warranty booklet that clearly identified this as something that should be covered...it all just seems a little too coincidental.

anyway, now we wait...
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still waiting to hear back from GM or the dealer, but as promised, here's the full 2013 warranty booklet...all 65 pages, including front and back cover and several non-numbered notes pages at the end.

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can anyone tell me what is included in the "battery cooling circuit" mentioned on page 32?
UPDATE: after over a week of the service advisor working on my car ignoring GM corporate's calls and communications, it took them "escalating" my case (i would imagine to the dealership management, although she didn't elaborate on what exactly that meant) to get movement. as of about 10 mins ago, corporate called me to let me know the dealership is proceeding with the repairs under warranty. she and/or the dealer directly will be in touch when the work is complete.
well, this is fun...GM corporate just called back. i expected them to be telling me the car is done, based on our call last thursday.

nope: they have "received additional information" and the repairs are not covered. that's it. no explanation as to why, or what the "additional information" they've received is...just that it's not covered. the end.

NOT the end. i'm not accepting this. the booklet says the damn sensor is covered, and i'm furious for this complete waste of time at this point. where do i go from here, aside from getting a lawyer involved (which i'd obviously rather not do as to not have to pay additional fees and have this take even longer for something that should have been fixed a month ago)?
Small claims court?
yeah, that's what i meant by getting a lawyer involved which i'm trying to avoid (since it'll just cost me more money and more time for something that should have been fixed a month ago).
Small claims court does not require a lawyer. You can do it yourself. Just watch a few episodes of Judge Judy :)
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complaints opened with the CA bureau of automotive repair and CARB. initial call held with my lawyer who is drafting a demand letter. still waiting on a callback from a supervisor at GM.

i am still absolutely dumbfounded that they're trying to deny warranty coverage on something that's literally listed in the book as being covered.
Keep in mind you no longer have any warranty coverage for which GM is obligated to pay under their new car warranty. Any GM obligation would arise under the terms of the CARB-mandated coverage, as described in California law. Those terms are only vaguely described in GM’s "2013 Chevrolet Limited Warranty and Owner Assistance Information" booklet.

If I understand it, your dealer has described the issue as a failing sensor within a Drive Motor Radiator Surge Tank. Perhaps GM has concluded a "Drive Motor Radiator Surge Tank" is not covered by the CARB warranty terms. Seems to me you should locate the text of current California law that indicates that sensor within that specific surge tank is covered within the terms of the CARB warranty regulations and applies to your 2013 Volt. Your Volt Warranty page lists the titles of the CARB-related PZEV and Limited Warranties for eligible vehicles. Isn’t there any California source that can provide you with the full text of those listed warranties?
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Keep in mind you no longer have any warranty coverage for which GM is obligated to pay under their new car warranty. Any GM obligation would arise under the terms of the CARB-mandated coverage, as described in California law. Those terms are only vaguely described in GM’s "2013 Chevrolet Limited Warranty and Owner Assistance Information" booklet.
You responded with almost this exact same reply earlier in this thread, and I addressed it then, but I'll do it again here. I have never (not for one second) suggested this should be covered under the new car warranty. I'm long past the bumper to bumper warranty, obviously.

However, as for the PZEV warranty: the warranty booklet is not vague about this. At all.

If I understand it, your dealer has described the issue as a failing sensor within a Drive Motor Radiator Surge Tank. Perhaps GM has concluded a "Drive Motor Radiator Surge Tank" is not covered by the CARB warranty terms.
They have identified the engine coolant temp sensor as being the part that failed. The tank is only being discussed insofar as that they're saying the sensor is part of the tank, and the whole tank needs to be replaced in order to replace the sensor. I flat out asked the advisor why they needed to replace the tank if it was the sensor that failed. His response was: "the sensor is part of the tank." There is no failure in the tank itself whatsoever to be considered here.

The sensor is very clearly listed on page 30 of the book as being covered for 15 years, 150k miles in CA if it's a PZEV Volt (mine is). It's literally right there in the scan of the warranty book that has been posted multiple times in this thread.

Seems to me you should locate the text of current California law that indicates that sensor within that specific surge tank is covered within the terms of the CARB warranty regulations and applies to your 2013 Volt. Your Volt Warranty page lists the titles of the CARB-related PZEV and Limited Warranties for eligible vehicles. Isn’t there any California source that can provide you with the full text of those listed warranties?
The warranty coverage on the tank itself is irrelevant, as it's not the part that failed. The sensor is the part that they identify as having failed, and is covered - it's not my problem if they have to replace the tank to fix the sensor. The warranty booklet says that all parts and labor to repair a warrantable condition are covered.

Also, CA law has nothing to do with this, other than that it requires 15 years and 150k miles on emissions parts for a PZEV car (again, which mine is). Per CARB and the ongoing discussion I have open with them, it's up to the manufacturer to decide what is covered under that warranty.

Contrary to your assertion that the warranty book "vaguely describes" these parts and terms, that isn't the case. Page 28 reads:

"For 15 years or 150,000 miles, whichever comes first for a Partial Zero Emission Vehicle (PZEV):

- If any emission-related part* listed in this booklet is defective, GM will repair or replace it. This is your (PZEV) Emission Control System Defects Warranty.
* PZEV Hybrid Batteries and Hybrid A/C compressor are covered for 10 years or 150,000 miles, whichever comes first."

Then, on page 30, which is the section that defines "emission-related parts" (emphasis mine):

"All listed parts 15 years / 150,000 miles, whichever comes first, on California PZEV (NU6) vehicles registered in a PZEV state except Hybrid batteries and Hybrid A/C compressors, which are covered for 10 years / 150,000 miles, whichever comes first."

Also on page 30, literally immediately to the right of that sentence, the coolant temp sensor is listed.

Again, pages 30-36 are the "Emission Warranty Parts List," which discusses the PZEV warranty and literally says ALL LISTED PARTS EXCEPT THE BATTERY AND COMPRESSOR. The coolant temp sensor is listed in this section.

I don't know what you think is vague about that, but it seems pretty damn clear to me. They mention twice within a span of three pages that all parts listed under the emission warranty parts list, other than the battery itself and the A/C compressor (10/150k), are covered for 15/150k.
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got the car back monday - everything fixed under warranty. car charges again, no more CEL or SHVCS message. less than two weeks after getting CARB involved, things got done.

so, the moral of the story: know what is and isn't covered, and be prepared to fight for it. get the state involved if you need to (especially here in CA). i wish i had gotten them involved sooner. i'm working on a blog post that will detail the entire ordeal for anyone else who might be going through similar battles and need help / advice. i'll link to it here when it's all done.
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