2013 Volt Heater Issues

9412 Views 13 Replies 11 Participants Last post by Curt M, Feb 4, 2017

jfcass

Discussion Starter · Jan 31, 2017

Two months ago I purchased a Certified 2013 Volt. Sadly, it hasn't been a great experience. 3 visits for repairs in the first month of owning it and now an on-going issue with the heater the dealership hasn't been able to resolve.

My heater will sometimes work, sometimes not. Sadly when I've taken it in for this issue, the heater starts working again and they say they can't fix an issue they can't replicate.

This morning, it's 38 degrees out and the heater never kicked on, even after adjusting the temp all the way up to HI and keeping it on auto. It blew cold air for the entire 45 minute drive into work. I'm going to schedule another appointment, but I worry it'll be working again and I'll get the same answer that there is nothing they can do if they can't replicate it.

Has anyone experienced this before and been able to get this fixed? I've seen an old thread about needing a software update but the dealership insists the software in my volt is fully up to date so that wouldn't be the issue.

I really really want to like this car but it's not been a great experience so far.

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VoltenRock

· #7 · Feb 1, 2017

SO.. three visits, no fixes, within two months? Better check the lemon laws in your state.

Telveer and 2Volt are pointing you in the right direction for this KNOWN 2013 issue. The fact you just bought the car from them and they're not doing you a solid UNDER THE CERTIFIED WARRANTY is garbage.

This is why I give ZERO credence to the so-called "certified" label. How detailed of an inspection is it with the HEAT not working reliably?

I bought a certified Cadillac and within a month one of the engine coils failed--likely rusted out. I asked to review the so-called 172-point inspection sheet, which I think they filled out after the fact--because I asked.

GM: great product, but so many shady dealerships. I'm lucky I found a good one.

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VoltenRock

· #13 · Feb 4, 2017

Here is a good article from Edmunds. Some states have used car lemon laws, you should check if yours is one of them: https://www.edmunds.com/auto-warranty/my-used-cars-a-lemon-am-i-stuck-with-it.html

You could also just go in there and say "I've had enough, I want out." Maybe they have another Volt they can get you into without any out-of-pocket cost to you.

It's entirely possible that this car had problems all along that the former owner didn't fix--or heck even CAUSED. You really have no idea as, like we've talked about, "certified" is nothing more than a marketing gimmick. You are really just paying (a lot) for an extended warranty on the car when it's "certified."

I would definitely bring the GM Electric Vehicle Team into it and tell them your concerns and be very, very clear with what you want. As most will tell you here, the Volt is one of the most reliable vehicles and there are plenty of used Volts that are flawless and well-cared-for. Too many unknowns with used, which is why I didn't go that route for this particular, complicated vehicle (the tax credit changed the used vs. new calculation for me).

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