[mcsenerd]

Hello,

We bought our son a 2013 Volt Premium about three years ago and it's been a good car for him so far. Well, now he's a freshman in college and two weeks ago, he called me telling me that while he was driving the car, it began making a crazy noise, started acting like he couldn't accelerate, and the MIL came on in the car. He parked the car at a local business and I went up to meet him. I got the codes off of the car at the time and they were: P0AC4 and P0A46. I drove the car back to our house and the car is clearly making a lot of noise that sounds like it is from the electric motor...kind of a whining sound or the whirring sound that others have spoke of. I'm "guessing" that it's the stator bearing junk that others have suffered. Well, I made an appointment at Classic Chevrolet in Grapevine and when I showed up there, the SA told me that it would be $190 for a diagnostic fee and that they likely wouldn't be able to look at it for a few days. I told him ok, that it was fine and dropped the car off there. Well, that was on a Monday and then on that Friday, they call and say that they'll need their "transmission guy" to look at it to diagnose it and that he can't look at it for like two weeks! I'm kind of at my wits end here. My son needs a car and these guys can't even acknowledge what the ECU, noise and behavior is telling them.

Does anyone here know of another place in the DFW area that I might be able to take the car to that actually might WANT to help me out?

 

[Steverino]

moved to Problems...

 

[mcsenerd]

Anyone? Anything? Any ideas?

 

[JuneBug]

Anyone? Anything? Any ideas?

Well, you could try Greentec Auto. They are Volt specialists:


Address:
13659 Jupiter Rd, Suite #205
Dallas, TX 75238
Phone number:
(800) 773-6614
Working hours:
Monday - Friday: 9:00am - 5:00pm (CT)

 

[mcsenerd]

Well, you could try Greentec Auto. They are Volt specialists:


Address:
13659 Jupiter Rd, Suite #205
Dallas, TX 75238
Phone number:
(800) 773-6614
Working hours:
Monday - Friday: 9:00am - 5:00pm (CT)

Thanks! I just might try to retrieve it and do just that! Didn't know about them at all...

 

[mcsenerd]

Well, I thought I'd update the forum here, just in case anyone else is in this position again. I gave the service department a call today and things got even worse... They told me that they were actually so backed up with their "transmission" guys, that they wouldn't even be able to look at the car for 6-8 weeks!

Well, I told them that was just unacceptable and that this is my son's only vehicle, so I was coming to pick it up. As I was just about to drive away, I simply stopped out front and walked back in and asked to speak to the manager. I did my best to not be upset, because honestly, I really do get it for many businesses these days. It's tough out there with both immense pressure on the labor front as well as varying levels of supply chain stupidness (and yes, at this point...it's all just STUPID and not logical or forgivable at all IMHO). I simply told him that I just wanted to give my feedback as a former and likely future customer, that the experiences here do impact my opinions, thoughts and sentiments of the other "side of the house" (aka Sales) and that I had a Silverado EV on order with them that I fully plan on pursuing once they're ready...but that I might have to reconsider. In any case, he said he appreciated the candor, composure and feedback and that he'd see what he could do. They did get around to looking at it this afternoon and sure enough, just like I suspected...it's the bearing. They located the part in Ft. Worth and they think they'll be able to fix it before the week's up, but the bill will be around $1400. I told them that's no problem and that both my son and I certainly appreciate their help!

So, in any case, I already really liked Classic Chevrolet there in Grapevine (which is one of the reasons I've been a repeat customer), and instead of souring my opinion...this whole ordeal only helps to strengthen it.

Also - I did give Greentec a call and they are super nice folks and if I ever needed any type of battery or charging system work, they'd be my very first call for a vehicle out of warranty, but for something like this...they're simply not the folks.

 

[Cord]

that greentec auto is about 1/2 block away from Jupiter Chevrolet on LBJ
they have or can get a Volt tech

they too can take a week to get around to a car but I have never had to wait more than 4 days

got my Volt there in 2011

 

[mcsenerd]

that greentec auto is about 1/2 block away from Jupiter Chevrolet on LBJ
they have or can get a Volt tech

they too can take a week to get around to a car but I have never had to wait more than 4 days

got my Volt there in 2011

A week or even two is something I can "work around", but 6-8 weeks just for a diagnostic is NOT. I really don't know anyone that could do something like that honestly unless they just didn't need a car in the first place.