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Took my 2013 in for an alignment last week and they took care of this campaign, too.
 

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Another reason to be proactive by checking your fluid levels from time-to-time. It takes only a minute. I do it weekly while I am washing the car and wiping down the engine bay.
 

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I've mentioned this Service Update Campaign 14114 a few times before. (although it probably does deserve it's own thread)
It only pertains to 2012-13 Volts.
It is similar to the PIM software update in that it is to be performed on any MY12-13 Volts brought into the dealership for any reason.
GM won't be notifying owners like they would for a "Customer Satisfaction" or "Safety" campaign.
However some dealers may take it upon themselves to call in their Volt customers, which is fine.

It's basically an escalation of preliminary bulletin PI0961
The dealer will check the RESS coolant level, if low pressure test and inspect for any leaks (repair as required) and top up to the NEW revised coolant level.(see below)

If any owners wish to determine if this campaign pertains to their car they can call your Volt Advisor or your dealer with your VIN

WOT

 

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Is the 2011 recommended fluid level still at the seam, WOT?
 

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http://www.thecarconnection.com/news/1092811_2012-2013-chevy-volt-gets-free-fix-for-battery-cooling

Found the above article randomly. I believe this was the issue I experienced in my '12 Volt last year, along with a bunch of others on here. I guess there was a quality control issue at the factory.
I think the assumption that this was a factory quality problem is your guess, and I would not have said that without some proof. My understanding was that the coolant level was consciously set to the lowest level available (just over the sensor float) for a good reason: so that any leak would cause the car to stop using the battery, so that a leak in the battery itself would be detected early and have no chance of causing an electrical short (dried coolant is conductive). the "Bubble purge" is more of an unknown and I think is the reporter/writer's limited understanding or limited explanation of a more complicated situation in which varying tubing ID sizes at different temperatures can cause the coolant level to rise and fall more than was calculated originally.
 

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Is the 2011 recommended fluid level still at the seam, WOT?
No, the ideal RESS coolant level for all Volts is technically now at the revised level as shown above.
But for most cars it's something that will very likely occur over the course of scheduled maintenance visits.
There really hasn't been a method created to communicate this revised coolant level officially to dealers until the issuance of this campaign earlier this month. (as indicated by a few on here, they've been to dealers for maintenance with no addition of any coolant apparent on their repair order)
Other than of course the earlier preliminary bulletin but that specifically pertained to cars that already had the "Service High Voltage Charging System" message due to low coolant.

WOT
 

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We took our Volt to Keyes where we purchased it for it's first tire rotation and the power inverter updates. We have had the car for 18 months, but just recently went over 7,500 miles. When dropping it off, I mentioned that there was a new service campaign regarding the coolent level and to check it as when we checked it one side was at the top, but one side was lower at the seam. The technician said only the inverter bulletin showed up, but he put down to check the coolent levels. When we picked it up, the levels seemed the same as when we dropped it off (we made sure to look) and the rep checked with the service manager and he said they level was where it was supposed to be. I pointed out that the new level should be at the top of the black sticker, but his answer was the service manager said the levels were where they should be (and he seemed to imply that since one side was to the top, that was probably all that was required). Since it was late in the day and it already took the all day to rotate tires, change the oil and do the inverter bulletin and we needed the car back, we just picked it up and took it home for now and will just take it to another dealer closer to home if needed. I am attaching two pictures of the current coolent levels and am asking for your opinions on whether Keyes service department is not quite up to date with their service campaigns etc. and if we should be looking at taking it in to a different dealer for the coolent service. Keyes is actually a 45 minute drive from us and there are several closer dealers. Here are pictures from two different angles (sorry they show upside down.. could not figure out how to flip them :) ). Thoughts or opinions anyone.....??
 

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It's low (by the current standard) but not to the point where it would trigger the code.
Did you give them the campaign number? That should have have been enough!
If it helps others it is GM Document ID: 3938762

Unfortunately we can't post the actual paperwork here in these forums (due to copyright) but going forward I recommend calling ahead with your VIN to make sure your car shows up in GMs IVH system as having a "Required Field Action" for this campaign.

WOT
 

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Unfortunately I could not find the specific number on my phone when we dropped it off (and I forgot to write it down) or when we picked it up and since I was not going to leave it there (it was just as they were closing) we stopped trying to convince them. Keyes appeared to be really swamped when we dropped it off at 9:00 am and even with an appointment, it was not ready until just before closing so maybe they just did not want to deal with it and the testing it requires. Maybe all the recalls they are dealing with.... Will try another closer dealer at some point in the near future but it is at least good to know that it is at least not too low at the moment!

Thanks!!!
 

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Isnt that a check outlined in the owners manual under maintenance?


This should be a non issue for any unit that had it's first service. Unless it wasn't done to manufacture specs, which isn't GMs fault unless it was done at a dealer.
 
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Hello Fellow EV Drivers,

Just wanted to let everyone know that if you would like to PM me your VIN I would be happy to check for any open service announcements and get you in touch with your Volt Advisor. I am are here to answer any questions and always happy to help!

Katie O.
Chevrolet Customer Care
 

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My car has a metal bracket locking the cap, same as the attached photos from message #8. I was not able to pull the bracket above or below the cap in order to twist the CSP open and fill the battery coolant. Does anyone know how to open this battery coolant cap? My Volt is 2014 model. Thanks.
We took our Volt to Keyes where we purchased it for it's first tire rotation and the power inverter updates. We have had the car for 18 months, but just recently went over 7,500 miles. When dropping it off, I mentioned that there was a new service campaign regarding the coolent level and to check it as when we checked it one side was at the top, but one side was lower at the seam. The technician said only the inverter bulletin showed up, but he put down to check the coolent levels. When we picked it up, the levels seemed the same as when we dropped it off (we made sure to look) and the rep checked with the service manager and he said they level was where it was supposed to be. I pointed out that the new level should be at the top of the black sticker, but his answer was the service manager said the levels were where they should be (and he seemed to imply that since one side was to the top, that was probably all that was required). Since it was late in the day and it already took the all day to rotate tires, change the oil and do the inverter bulletin and we needed the car back, we just picked it up and took it home for now and will just take it to another dealer closer to home if needed. I am attaching two pictures of the current coolent levels and am asking for your opinions on whether Keyes service department is not quite up to date with their service campaigns etc. and if we should be looking at taking it in to a different dealer for the coolent service. Keyes is actually a 45 minute drive from us and there are several closer dealers. Here are pictures from two different angles (sorry they show upside down.. could not figure out how to flip them :) ). Thoughts or opinions anyone.....??
 

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My car has a metal bracket locking the cap, same as the attached photos from message #8. I was not able to pull the bracket above or below the cap in order to twist the CSP open and fill the battery coolant. Does anyone know how to open this battery coolant cap? My Volt is 2014 model. Thanks.
I hate to tell you this but, the bracket was put on to keep you from topping off the coolant in that tank. If the level is down then you are supposed to take to a dealer so they can check for a reason that it is low. You don't want any leaks inside the battery, best to catch them early.
 

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My wife's 2013 is in for service for this today. Have been fairly good at checking coolant levels every month or so when yesterday it failed to charge, I checked, and sure enough, battery coolant was down about 2 inches from the top of the label. This might well have been air in system purging because we took the car on it's first long trips twice last month.

They're also doing the inverter recall and I asked them to look at the backup camera. My 2013 is so far rock steady on the coolant levels, so no problems with mine.
 

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my level is still with in a little finger width of the tick mark after 2 1/2 years.
 

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My wife's 2013 is in for service for this today. Have been fairly good at checking coolant levels every month or so when yesterday it failed to charge, I checked, and sure enough, battery coolant was down about 2 inches from the top of the label. This might well have been air in system purging because we took the car on it's first long trips twice last month.

They're also doing the inverter recall and I asked them to look at the backup camera. My 2013 is so far rock steady on the coolant levels, so no problems with mine.
I also have a 2013 with backup camera problems. My camera display is very dark, too dark to see anything very well. What was the problem with your Steve?
 

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The real reason for this campaign is the "Service High Voltage Charging System" message due to low coolant was costing GM a lot of MONEY. Many Volt owners (Like ME.) experienced the "Service High Voltage Charging System" warning due to a small amount of coolant evaporation between dealer visits. When the warning is triggered the Volt will no longer charge. (Charging system is disabled.) The owner is forced to take the car into the dealership for service. This service involves checking the entire cooling system for leaks, clearing the fault codes and refilling the tank to the new high level. This service is costing GM a lot of MONEY for the mechanics labor + rental cars.

This new campaign eliminates all of the testing labor and rental car fees. (Since the filling the coolant level can be performed in a few minutes while you wait.)
 
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